MaKebra Jackson
Tuscaloosa ,AL
Summary
Dedicated customer service professional with over 10 years of experience in enhancing client satisfaction and fostering positive relationships across various roles. Proven ability to resolve inquiries efficiently and effectively, resulting in consistently high customer satisfaction ratings. Skilled in managing customer interactions, conducting thorough reviews of documentation, and ensuring seamless operational processes. Committed to delivering exceptional service while collaborating with cross-functional teams to optimize workflows and enhance the overall customer experience.
Overview
19
19
years of professional experience
Work History
Health Information Medical Records Clerk/Operator
Tuskalooosa Internal Medicine
07.2024 - Current
- Efficiently manage the filing and retrieval processes of medical records, optimizing workflow and ensuring timely access to essential patient data, thereby enhancing operational efficiency within the healthcare setting.
- Manage inbound patients calls, addressing inquires and providing information on health records while ensuring compliances with healthcare regulations and safeguarding patient confidentiality.
- Scan and upload documents into digital files.
- Coordinate care between providers, pharmacies, and insurance companies.
- Support providers with administrative and clerical tasks.
- Efficiently manage the filing and retrieval processes of medical records, optimizing workflow and ensuring timely access to essential patient data, thereby enhancing operational efficiency within the healthcare setting.
Production Inventory Coordinator
Onin Staffing
01.2015 - 07.2024
- Conducted regular inventory audits of raw materials, packaging supplies, finished products, and non-compliant items, ensuring precise documentation and adherence to organizational standards.
- Leveraged inventory management software to monitor stock levels, analyze historical data, and facilitate the efficient execution of inventory counts.
- Detected and documented variances in inventory levels, including surpluses, shortages, and damaged goods, enhancing accuracy and bolstering the reliability of inventory records.
- Performed comprehensive investigations into inventory discrepancies, employing root cause analysis techniques to identify underlying issues and recommending actionable process enhancements.
Customer Service Representative II
Lowe’s Home Improvement
08.2014 - 01.2015
- Delivered exceptional customer service by actively engaging with customers, addressing a wide range of inquiries, and promptly resolving issues, resulting in a 20% increase in customer satisfaction scores and positive feedback from patrons.
- Facilitated the order completion process by guiding customers through product selection and purchasing workflows, ensuring accurate order fulfillment and enhancing the overall shopping experience.
- Managed all point-of-sale transactions with precision, processing payments, issuing refunds, and handling exchanges while strictly adhering to company policies to ensure financial integrity and compliance.
- Conducted comprehensive store walkthroughs to assess inventory levels, monitor product placement, and identify merchandising opportunities, leading to improved product visibility and a 15% increase in sales of promoted items.
- Collaborated with team members to enhance operational efficiency by implementing best practices in inventory management and customer engagement, resulting in a more organized and customer-friendly retail environment.
Senior Financial Services Representative - Teller
Bryant Bank
02.2007 - 08.2012
- Executed a wide range of financial transactions for customers, including deposits, withdrawals, and loan payments, while providing exceptional service that consistently enhanced customer satisfaction and loyalty.
- Oversaw the coordination and assignment of duties and work schedules for teller staff, ensuring optimal branch operations and effective resource allocation to meet customer demand, particularly during peak periods.
- Conducted thorough reviews of teller transactions to verify accuracy and compliance with regulatory standards, implementing corrective actions as necessary to uphold the integrity of financial operations.
- Consolidated and balanced daily transactions with meticulous attention to detail, achieving a 100% accuracy rate in cash management and reporting, and ensuring financial controls were consistently maintained.
- Monitored cash supply levels, aligning them with legal requirements and business demands, and proactively recommended and implemented procedural enhancements that improved operational efficiency by 25%.
Education
High School Diploma -
Greensboro High School
05-2000
Skills
Data Management
Patient Records Maintenance
HIPPA Compliance
Microsoft Office
Customer Service Excellence
Effective Communication
Attention to Detail
Team Collaboration
Time Management
Adaptability
Medical Documentation Review
Data Entry Accuracy
Electronic Medical Records
Confidentiality Assurance
Financial Transactions Processing
Cash Management
Customer Relationship Management
Transaction Accuracy Verification
Sales and Cross-Selling
Self-Motivation
Transaction Reconciliation
Customer Account Management
Cash Drawer Balancing
Payment Processing Systems
Active Listening
Empathy in Service
Product Knowledge
Multichannel Communication
Customer Engagement Techniques
Timeline
Health Information Medical Records Clerk/Operator
Tuskalooosa Internal Medicine
07.2024 - Current
Production Inventory Coordinator
Onin Staffing
01.2015 - 07.2024
Customer Service Representative II
Lowe’s Home Improvement
08.2014 - 01.2015
Senior Financial Services Representative - Teller
Bryant Bank
02.2007 - 08.2012
High School Diploma -
Greensboro High School