Ginger Bennett
Amherst,VA
Summary
Health information and patient coordination professional with a strong background in EHR documentation, HIPAA-compliant records, insurance verification, prior authorization, and scheduling. Supports accurate recordkeeping, organized workflows, and clear communication that helps maintain patient flow and confidential clinical operations.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Medical Records and Health Information Technician
Horizonn Behavioral Health
Lynchburg, Virginia
05.2025 - 09.2026
- Entered data into electronic health record systems, maintaining accuracy and completeness to support patient care.
- Updated confidential health information through daily record processing workflows.
- Retrieved patient medical records for physicians and other authorized personnel upon request.
- Assisted with the release of confidential health information according to established procedures.
- Followed privacy regulations and health information standards to maintain compliance.
- Managed behavioral health record system, ensuring seamless integration of electronic and paper filing.
Biologic Coordinator
Ridgeview Dermatology
Lynchburg, VA
04.2024 - 05.2025
- Coordinated biologic medication requests for dermatology patients at Ridgeview Dermatology.
- Scheduled patient follow-up visits for biologic treatment planning and monitoring.
- Verified insurance benefits and prior authorization requirements for specialty injections.
- Updated patient files with authorization status and medication coordination details.
- Coordinated daily production activities to ensure timely completion of tasks.
- Performed data entry in databases for tracking purposes.
Mammography Assistant
Women's Health Services
Lynchburg, VA
04.2022 - 04.2024
- Prepared patients for mammography exams at women's health imaging center.
- Verified patient identities and completed exam paperwork for Women's Health Services.
- Scheduled appointments and coordinated patient flow for women's health visits.
- Assisted technologists with breast imaging room setup and cleanup.
- Organized imaging supplies and tracked stock for mammography department.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Prepared reports summarizing results of mammograms for medical personnel to review.
- Performed administrative duties such as scheduling appointments, updating patient records, collecting payments and filing paperwork.
Front Desk Receptionist
Children's Dental Health of Lynchburg
Lynchburg, VA
02.2021 - 04.2022
- Welcomed pediatric dental patients and families, creating a positive first impression.
- Verified insurance coverage and updated patient information in office records.
- Answered calls, relayed messages, and guided families with office questions.
- Coordinated scheduling of children's dental health visits and follow-up appointments to ensure timely care.
- Collected payments and prepared front desk receipts for dental services.
- Maintained HIPAA-compliant files and organized daily reception paperwork.
- Coordinated with dental staff to support smooth patient flow.
- Delivered prompt, professional responses to inquiries via phone and email, enhancing patient satisfaction.
Medical Office Assistant III
Centra Health
Lynchburg, VA
08.2020 - 02.2021
- Supported patient check-in and check-out through Centra Health scheduling systems.
- Scheduled patient appointments, handled incoming calls, and answered questions to support better patient service.
- Set up appointments, follow-up visits, and diagnostic visits for Centra Health providers.
- Verified insurance coverage and collected referral and authorization details to support patient care.
- Updated electronic medical records with demographics, insurance, and visit details.
- Coordinated referral steps for patients to provide timely access to specialists.
- Prepared medical records and maintained HIPAA-compliant records while supporting front desk confidentiality procedures.
Surgery Scheduler, Medical Office Assistant II
Central Medical Group Neuroscience
Lynchburg, VA
01.2018 - 07.2020
- Scheduled neuroscience surgeries for Central Medical Group providers and operating rooms.
- Scheduled surgeries for patients with appropriate providers according to physician volume and maintained prompt turnaround times.
- Created and managed surgical schedules for multiple surgeons.
- Coordinated patient appointments, preoperative visits, and surgical follow-up calendars.
- Verified insurance authorizations and surgery eligibility before procedure dates.
- Communicated with patients about preparation, instructions, and schedule changes.
- Updated electronic medical records with surgery details, referrals, and provider notes.
- Confirmed surgeon, anesthesia, and facility availability for each case.
- Resolved scheduling conflicts between clinic visits, imaging, and operative timelines.
Surgery Scheduler II
Enterprise Scheduling Centra Health
Lynchburg, VA
11.2014 - 01.2018
- Scheduled surgeries within the Centra Health enterprise scheduling workflows.
- Coordinated surgeon calendars and operating room blocks to streamline procedure scheduling.
- Managed preoperative documentation, consent forms, and authorization records to ensure compliance and readiness.
- Organized surgical schedules for multiple surgeons, facilitating timely procedures and optimizing operating room utilization.
- Rescheduled procedures around provider availability and operating room capacity.
- Verified patient demographics, insurance details, and referral information.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
Education
Certificate - Medical Billing and Coding
Central Virginia Community College
Cental VA Community College05-2010
Skills
- Electronic health records
- HIPAA compliance
- Prior authorization
- Insurance verification
- Records management
- Healthcare coordination
- Patient scheduling
- Data management
- Health information systems
- Data analysis
- Detail orientation
- Multitasking
Certification
Medical Coding Certification, Driver's License
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Medical Records and Health Information Technician
Horizonn Behavioral Health
05.2025 - 09.2026
Biologic Coordinator
Ridgeview Dermatology
04.2024 - 05.2025
Mammography Assistant
Women's Health Services
04.2022 - 04.2024
Front Desk Receptionist
Children's Dental Health of Lynchburg
02.2021 - 04.2022
Medical Office Assistant III
Centra Health
08.2020 - 02.2021
Surgery Scheduler, Medical Office Assistant II
Central Medical Group Neuroscience
01.2018 - 07.2020
Surgery Scheduler II
Enterprise Scheduling Centra Health
11.2014 - 01.2018
Certificate - Medical Billing and Coding
Central Virginia Community College