Leslie Muskelly
Upper Marlboro,MD
Summary
Results-driven administrative professional specializing in compliance and operational efficiency within healthcare settings. Managed patient records and optimized office processes to ensure regulatory adherence. Recognized for improving operational workflows and providing proactive support to teams and stakeholders.
Overview
14
14
years of professional experience
Work History
Medical Records and Health Information Technician
Holy Cross Hospital - Holy Cross Hospital
Silver Spring, Maryland
05.2025 - Current
- Reviewed health records for accuracy, completeness, and proper documentation.
- Processed medical record requests, ensuring timely release of information to authorized parties.
- Entered, updated, and retrieved patient information using electronic health record systems.
- Maintained and organized patient medical records in compliance with HIPAA regulations.
- Ensured confidentiality and security of patient information at all times.
- Assisted healthcare providers in efficiently accessing and managing patient records to support quality care.
- Indexed patient records for accurate retrieval and filing within electronic systems.
- Communicated with healthcare professionals regarding record requests and compliance.
- Managed patient health records for accuracy and confidentiality.
- Coordinated electronic health record systems for efficient data access.
- Maintained compliance with healthcare regulations and privacy laws, safeguarding patient information.
- Reviewed documentation for completeness and proper coding standards.
- Processed patient information requests in a timely manner.
Operations Administrative Assistant
District Alliance for Safe Housing
01.2023 - 03.2025
- Maintains accurate and up-to-date Property Management/Resident files, records, and documentation
- Maintains the integrity and confidentiality of all files and records
- Performs periodic audits of Property Management and other files and records to collect and file all required documents appropriately
- Provides clerical support to the Property Management and Operations staff
- Answers frequently asked questions from residents and employees relative to standard policies, practices, compliance, etc.; refers more complex questions to appropriate senior-level Property Management leadership staff
- Acts as a liaison between the organization and external providers and vendors, which may include maintenance, audit, compliance, and other vendor providers
- Retrieved information from records, emails, minutes, and other related documents; prepared written data summaries.
- Translated non-technical documents to ensure clarity and understanding for all stakeholders.
- Responds to and resolves administrative inquiries and questions
- Coordinates with various internal and external stakeholders to schedule meetings and appointments for managers or supervisors (sending invitations, booking meeting rooms, ordering meals, etc.)
- Prepares agendas and schedules for meetings
- Researches, drafts, and edits letters, invitations, memos, and other documents
- Maintained organized filing systems for efficient information retrieval.
- Assisted with budget management by tracking expenses and delivering regular financial updates to operations team, enhancing financial oversight.
- Reduced errors and increased accuracy in documentation with meticulous attention to detail and thorough proofreading.
- Managed office supplies inventory efficiently which resulted in reduced procurement costs without compromising quality.
- Scheduled meetings and events, ensuring availability of all necessary resources.
- Delivered exceptional customer service to internal and external stakeholders, promptly resolving inquiries and issues to enhance stakeholder satisfaction.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
Case Management Specialist
Deloitte
09.2021 - 12.2022
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Assisted customers in accessing services through Maryland Scholarship Voucher program, addressing inquiries about application status and processing documents for accuracy
- I assisted customers with receiving services through the Maryland Scholarship Voucher program
- Answered queries from parents and providers regarding application status, ensuring timely and accurate responses
- Processed submitted documents to verify accuracy and completeness before approval.
- Reviewed client documents to accurately input necessary information into the database.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Developed strong relationships with community organizations, expanding available resources for clients in need of additional support.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Maintained high-volume remote call center by delivering quality consumer interactions and ensuring accurate information exchange
- Maintained a high-volume call center (remote) by providing the highest standard of quality and correct interaction with consumers
Claims Examiner Specialist
Accenture (Maryland Unemployment)
04.2021 - 03.2022
- Oversaw unemployment application process, ensuring timely and accurate claims processing for claimants
- Collaborated with claimants and employers to resolve discrepancies, conducting thorough research and analysis of documents to determine eligibility
- Remove personal pronoun verified claimant data to determine their eligibility for benefits, and approved or denied benefits accordingly
- Analyzed and reported fraudulent activity to appeals, contributing to integrity of claims process
Customer Service Representative
Maximus
08.2020 - 04.2021
- Worked in high volume call center (remote), providing the highest standard of quality and correct interaction with consumers
- Facilitated consumer enrollment in Medicaid/QHP, ensuring compliance and accuracy
- Provided assistance and information to consumers regarding Maryland Medicaid and Washington, D.C. program
- Provided technical support to consumers navigating the website.
- Uphold Medicaid and HIPAA compliance guidelines
- Processed insurance claims for Maryland and Washington, D.C., maintaining adherence to guidelines
- Managed billing operations for consumer accounts.
Catalog Sales Administrator
Cintas
01.2020 - 03.2020
- Exceeding monthly catalog sales and projections
- Enhanced catalog sales processes for promotion, ordering, billing, and delivery, fostering a positive and energetic operational environment.
- Worked directly with SSR’s (Service Sales Representatives)
- Assisted the Catalog Sales manager on special projects
- Maintained inventory on products to be sold by SSR’s
- Obtained, logged, and reported inventory to ensure accurate stock levels for catalog products.
- Collaborated with service department to develop and implement various marketing strategies.
- Provided operational support for the service department
Administrative Assistant/ Social Media Consultant
East Friendship Baptist Church
01.2015 - 12.2019
- Managed social media accounts to enhance online engagement and brand visibility.
- Created and illustrated images for social media, programs, etc
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Oversaw daily operations to ensure smooth workflow and support organizational goals.
- Maintain the church calendar by scheduling various activities
- Prepared church programs for Sunday worship
- Oversaw the church weekly newsletter on Constant Contact
- Set up for meetings and conferences
- Maintain members' information in the ACS database
- Guided and managed summer interns in their daily tasks
- Maintained organized filing system for all records
- Order office supplies and keep inventory
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors, providing a welcoming first point of contact.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Data Entry Specialist
Anybill Financial Services
02.2012 - 02.2014
- Input invoices into database application with an expectation of high productivity and degree of accuracy
- Client setup and maintenance via email with clients to ensure data integrity
- Responsible for establishing ACH (electronic payment) setups for vendors of company’s clients
- Strong proficiency in Microsoft applications including the uploading and converting of Adobe PDF
- Maintain shipment daily
Education
Associate of Arts - Paralegal Studies
Bryant & Stratton College
NY12-2026
Certificate of Technical Studies - Medical Coding
Penn Foster Career School
Scranton, PA05-2026
Skills
- Health information management
- Patient record management
- HIPAA compliance
- Electronic health records
- Clinical documentation
- Documentation accuracy
- Compliance monitoring
- Data security
- File organization
- Records organization
- Scheduling and planning
- Administrative support
- Verbal communication
- Communication skills
- Patient interaction
- Attention to detail
Timeline
Medical Records and Health Information Technician
Holy Cross Hospital - Holy Cross Hospital
05.2025 - Current
Operations Administrative Assistant
District Alliance for Safe Housing
01.2023 - 03.2025
Case Management Specialist
Deloitte
09.2021 - 12.2022
Claims Examiner Specialist
Accenture (Maryland Unemployment)
04.2021 - 03.2022
Customer Service Representative
Maximus
08.2020 - 04.2021
Catalog Sales Administrator
Cintas
01.2020 - 03.2020
Administrative Assistant/ Social Media Consultant
East Friendship Baptist Church
01.2015 - 12.2019
Data Entry Specialist
Anybill Financial Services
02.2012 - 02.2014
Associate of Arts - Paralegal Studies
Bryant & Stratton College
Certificate of Technical Studies - Medical Coding
Penn Foster Career School