JASMINE ROSA
Lathrup Village
Summary
Achieved high customer satisfaction through effective problem-solving and solution development. Cultivated strong relationships that contributed to exceeding performance targets. Recognized for reliability, ethical standards, and attention to detail in all tasks.
Overview
5
5
years of professional experience
Work History
Decedent Solutions Associate
Raymond James & Assoc
Southfield, MI
09.2025 - Current
- Administered processing of deceased client IRAs to ensure timely distribution to beneficiaries.
- Addressed branch inquiries related to funds and asset management within accounts.
Retention Specialist
Spectrum Charter
Riverview, FL
07.2024 - 09.2025
- Conducted customer service surveys to identify areas of improvement in customer retention.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
- Researched competitive offerings and identified opportunities for improving our product offering.
- Provided detailed reports on customer feedback and retention metrics for management review.
Store Manager
AT&T Alliance
Riverview, FL
04.2024 - 07.2024
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Identified new opportunities to increase sales and achieve store targets
- Managed inventory audits, financial reconciliations and sales reporting
- Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment
Assistant Store Manager
AT&T Alliance
Riverview, FL
10.2023 - 04.2024
- Built and managed successful retail teams through recruiting, training and encouragement
- Coordinated solutions to resolve escalated customer service issues
- Collaborated with store manager to meet revenue goals
- Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction
- Trained staff in customer service, merchandising and security monitoring
- Exceeded revenue targets through strategic promotional planning and merchandising strategies
Sales Associate
AT&T Alliance
Riverview, FL
07.2023 - 10.2023
- Adapted to changing priorities and unexpected situations with calm demeanor
- Resolved customer concerns using strong communication and conflict management skills
- Informed customers of promotions and special offers to increase sales
- Processed payments quickly to keep customer flow moving
- Handled issues professionally to company standards
- Created great customer experiences with personalized sales support
- Managed multiple tasks simultaneously while meeting deadlines
Assistant Manager
Tmobile
Sarasota, FL
11.2020 - 05.2023
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Maintained operational performance by skillfully handling opening and closing tasks
- Optimized inventory for maximum revenue generation
- Adjusted to multiple demands and shifting priorities in fast-paced work environment
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities
- Delegated tasks to appropriate staff members for optimum productivity
- Supported senior managers with day-to-day operational requirements
Education
GED - Diploma -
SCTI
Sarasota, FL04.2015
Skills
- Customer Service Management
- Partnership Building
- Talent Recruitment
- Employee Training
- Revenue Generation
- Team Development
- Shift Scheduling
- Supply Ordering
- Store Merchandising
- POS Systems
- Operations Management
- Store operations oversight
- Customer service
- Time management
- Attention to detail
- Leadership qualities
- Customer interaction
- Cash handling
- Customer engagement
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Data entry
- Customer service orientation
Timeline
Decedent Solutions Associate
Raymond James & Assoc
09.2025 - Current
Retention Specialist
Spectrum Charter
07.2024 - 09.2025
Store Manager
AT&T Alliance
04.2024 - 07.2024
Assistant Store Manager
AT&T Alliance
10.2023 - 04.2024
Sales Associate
AT&T Alliance
07.2023 - 10.2023
Assistant Manager
Tmobile
11.2020 - 05.2023
GED - Diploma -
SCTI