Jasmine Ross
Little Elm,TX
Summary
Currently a senior at SMU. Highly organized front desk receptionist with exemplary multitasking, time management and customer service skills. Detail-oriented Research Assistant, performing various tasks with participant data.
Overview
2
2
years of professional experience
Work History
Undergraduate Research Assistant
Southern Methodist University
01.2024 - Current
- Streamlined data collection processes for improved accuracy and efficiency in research activities.
- Performed transcriptions and data entry, accurately imputing and reviewing participant data
- Helped with participant outreach and appointment scheduling
- Contributed to the completion of multiple research tasks, managing time effectively to meet deadlines.
- Adhered to participant confidentiality guidelines
Front Desk Receptionist
The NOW Massage
11.2023 - Current
- Enhanced customer satisfaction by providing exemplary customer service and expertise
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments for clients
- Maintained accurate documentation and notes on clients as well as massage therapists
- Set and exceeded sales goals each month set by the company
Technician and Front Desk
The Cryo Spa
08.2022 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Made sales and collected payments
- Kept the store organized, including laundry, restocking, and disinfecting
- Provided cryotherapy services, including facials, locals, and full body
- Trained new hires on all tasks and provided services
Education
Bachelor of Science - Psychology, Minor in Biology
Southern Methodist University
Dallas, TX05.2024
Skills
Customer Service
Team Leadership
Organization
Problem Solving
Detail Oriented
Teamwork
Timeline
Undergraduate Research Assistant
Southern Methodist University
01.2024 - Current
Front Desk Receptionist
The NOW Massage
11.2023 - Current
Technician and Front Desk
The Cryo Spa
08.2022 - 11.2023
Bachelor of Science - Psychology, Minor in Biology
Southern Methodist University
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