Jasmine Sablay
644 Paulson Dr Las Vegas,NV
Summary
Over 15 years of extensive experience in the medical field, complemented by expertise as PBX supervisor, fostering effective communication and operational efficiency.
Overview
23
23
years of professional experience
Work History
PBX Supervisor
The Grandview Las Vegas
9940 S Las Vegas Blvd, NV
03.2025 - Current
- Supported PBX operations for hotel guest communications and call routing.
- Covered switchboard during busy front desk and concierge periods.
- Trained PBX staff in phone etiquette and guest service standards to enhance caller interactions.
- Processed wake-up calls, voicemail messages, and room-to-room connections.
- Coordinated emergency call procedures with security and hotel departments to ensure guest safety and effective communication.
- Monitored incoming calls for reservations, requests, and guest concerns.
- Updated call logs and communication records for hotel operations.
- Resolved phone system issues with engineering and telecom support.
- Analyzed customer complaints to pinpoint areas for improvement within PBX system, informing future enhancements.
- Assisted in planning and implementing upgrades to improve customer service levels.
- Monitored system performance, ensuring efficient operations of the PBX network.
- Provided guidance and instruction on proper use of communications equipment.
- Provided technical support for PBX systems, troubleshooting and resolving issues.
- Prepared reports on usage trends and customer feedback regarding service quality.
- Maintained records of all PBX-related activities and equipment inventory.
- Developed user training materials to ensure proper use of the PBX system.
- Handled incoming and outgoing calls according to standard operating procedures.
- Took messages from callers and accurately relayed details to intended staff.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Established connections between callers and departments. between callers, departments and professionals.
- Transcribed message details to promptly relay to appropriate recipients.
- Updated personnel directory to keep telephone extensions and employee information current.
- Utilized paging technology within organization to connect quickly with key people.
- Reported telephone line issues and outages for prompt repairs.
- Alerted staff of emergency information and general announcements using PA system.
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
- Operated telephone switchboard and routed calls to correct destination.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Interpreted and explained work procedures and policies to brief staff.
- Recruited, interviewed and selected employees to fill vacant roles.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Medical Assistant/Receptionist
Over The Rainbow Urgent Care
10170 S Eastern Ave Ste. 160, NV
08.2021 - 12.2024
- Greeted patients at front desk to create welcoming atmosphere. entering urgent care and guided them through registration steps.
- Collected patient information and updated electronic medical records accurately.
- Scheduled appointments and managed walk-in visits at busy front desk.
- Verified insurance details and explained basic billing and visit paperwork.
- Supported medical staff with exam room preparation and supply restocking.
- Answered phones and handled patient questions with professional, calm communication.
- Recorded vital signs and prepared patients for provider evaluations.
- Ensured cleanliness of reception area and organized confidential patient files to support efficient office operations.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Set up appointments for physician visits and procedures using calendar software.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided assistance to clinicians during exams when needed.
- Completed clerical tasks including typing documents and organizing files. such as typing letters, completing forms.
- Responded promptly to requests from patients or staff members in a professional manner.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Verified insurance eligibility and collected copays and deductibles at time of service.
- Processed payments for services rendered accurately and efficiently.
- Conducted daily audits of charts to ensure accuracy of documentation.
- Coordinated care between multiple providers within the practice setting if needed.
- Updated group medical records and technical library to promote smooth office operations.
- Managed inventory of medical supplies to maintain adequate stock levels. of medical supplies and placed orders for replenishment when necessary.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and relayed information to staff promptly. from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Provided high-quality administrative and customer service, contributing to smooth patient and workflow management.
- Conducted patient intake interviews to collect medical information and insurance details.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Arranged hospital admissions for patients.
- Routed laboratory or diagnostic results to appropriate staff.
Homemaker
Stay At Home Mom
Las Vegas , NV
07.2019 - 08.2021
- Managed household schedules and coordinated daily family routines.
- Prepared meals and planned weekly grocery lists.
- Organized cleaning tasks and maintained tidy living spaces.
- Assisted children with homework, activities, and school preparation.
- Tracked appointments, bills, and household paperwork.
- Arranged family transportation for appointments and errands. for family needs and errands.
- Stocked supplies and monitored pantry, laundry, and home essentials.
- Communicated family plans and resolved routine household issues.
Chiropractic Assistant
Hawaii Elite Chiropratic
99-125 Aiea Heights, HI
02.2019 - 05.2019
- Use computers for database management, word processing, and other office tasks. Tracked timekeeping information and submitted payroll, ensuring accuracy in processing. Answer telephones, provide caller information, take messages, and transfer calls to correct staff. Enter, update, and maintain data in databases. Organized paper and electronic filing systems, maintaining updated records and correspondence for efficient access. Operated office equipment such as fax machines, copiers, and phone systems, and coordinated repairs. Greet visitors and callers, answer questions, and direct inquiries to appropriate staff. Complete forms according to company procedures. Scheduled and confirmed appointments for clients and staff, optimizing office workflow. Copied company correspondence for distribution to relevant parties. and other printed materials.
- Supported chiropractic appointments at Hawaii Elite Chiropractic with patient intake and chart updates.
- Prepared treatment rooms, sanitizing surfaces and organizing adjustment tables for visits.
- Assisted chiropractors with therapy setup, equipment readiness, and patient positioning.
Medical Receptionist
Hawaii Gastroenterology Specialists
98-211 Pali Momi St #312, HI
04.2017 - 01.2019
- Answered, screened, and forwarded telephone calls; provided information, took messages, and scheduled appointments.
Greeted visitors, assessed visit purpose, and directed or escorted guests to proper locations.
Processed payments and recorded service receipts.
Sent information and documents to customers via computer, mail, or facsimile.
Scheduled appointments and updated appointment calendars.
Filed records and maintained organized record systems.
Collected, sorted, distributed, and prepared mail, messages, and courier deliveries.
Supported lobby upkeep by caring for plants and straightening magazines. - Greeted gastroenterology patients and managed front desk flow at Hawaii Gastroenterology Specialists.
- Scheduled office visits, colonoscopy, and endoscopy appointments for Hawaii Gastroenterology Specialists' patients.
- Verified insurance coverage and updated patient demographics in medical records systems.
- Answered phones, routed messages, and handled patient questions with courtesy.
- Prepared charts, forms, and referral paperwork for gastroenterology appointments.
- Coordinated check-in and check-out processes for Hawaii Gastroenterology Specialists visitors.
- Collected copays and explained office policies to patients and families.
- Maintained confidential records and supported smooth daily clinic operations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked in patients for their appointments, ensuring all necessary information was collected. and out for appointments and collected co-payments.
- Called patients to confirm their scheduled appointments, ensuring they had necessary information. to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in the computer system.
- Verified insurance coverage for appointments and collected co-payments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and efficiently relayed them to appropriate staff members. from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Routed laboratory or diagnostic results to appropriate staff.
Medical Receptionist
Waianae Coast Comprehensive Health
86-260 Farrington Hwy , HI
05.2010 - 12.2016
- Answered and routed telephone calls, provided information, took messages, and scheduled appointments to ensure seamless patient communication. Welcome visitors, identify visit purpose, and direct or escort individuals to proper locations. Process payments, record receipts, and send information or documents by mail, fax, or computer. Maintain appointment calendars, update records, and organize mail, courier items, and filing tasks. Support reception area upkeep, operate office equipment, assist with referral coordination, and update patient data. Manage switchboard traffic, greet visitors, and guide each person to the correct department or contact. Supported payment processing and documented receipts while distributing information through mail, fax, and computer systems to maintain accurate records. Scheduled patient appointments to optimize clinic workflow., calendar updates, record filing, and mail or courier handling. Maintain professional lobby presentation, operate office equipment, and assist with plant care and magazine organization. Assisted in processing patient referrals, facilitating timely access to specialist care and improving patient outcomes., patient education, reminder calls, and updates to patient records in computer system.
- Greeted patients for Hawaii Gastroenterology Specialists and managed front desk check-in.
- Scheduled gastroenterology appointments and coordinated provider calendars.
- Verified insurance coverage and confirmed patient demographics.
Support Staff
Department Of Education Hawaii
Waipahu, Hawaii
10.2003 - 12.2016
- Tutored ESL students in English, math, science, and social studies. Communicated with parents about student progress. Monitored student safety and maintained healthy classroom conditions to foster a secure learning environment. Reported student concerns to counselors and supervisors to maintain safe work area. Assisted with staffing shortages by performing diverse support duties to ensure uninterrupted classroom operations. Completed light accounting tasks and cashier duties. Provided half-time school health aide support, giving basic care to students. Documented and reported incidents involving student care actions. Used Word and Excel for office tasks. Managed processing of bus passes to ensure students received necessary transportation access. and student ID renewals in front office. Addressed parent complaints by listening actively and offering tailored solutions to enhance parent satisfaction. and student concerns. Operated phone system to manage incoming calls and direct inquiries to appropriate staff. Received and distributed incoming and outgoing mail. Worked with general public on campus information. Input data into systems to maintain accurate records of student information. using Lotus, Excel, and Word. Completed filing, copying, and light paperwork tasks.
- Supported Hawaii Department of Education staff with daily office operations.
- Processed student records and maintained confidential files.
- Answered phones and routed inquiries to appropriate school personnel.
- Updated attendance, enrollment, and student information systems.
- Composed, typed and distributed reports and routine correspondence throughout the office.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Set up and maintained paper and electronic filing systems for records, correspondence and other material.
Education
Certificate - Medical Assistant
Medi-Asst Schools Of Hawaii
Honolulu, HI08-2018
Certificate - Pharmacy Technician
Heritege College
Las Vegas, NV11-2002
Certified Nurse Assistant - Nursing Assistant
OBRA Nursing Assistant Program
Wahiawa, HI05-1996
GED -
Farrington Adult Education
Honolulu, HI06-1994
Skills
- PBX operations
- PBX programming
- Telecom troubleshooting
- Telecom compliance
- Call management
- Call routing
- Switchboard operation
- Switchboard management
- Telecom system oversight
- Call center operations
- Call handling
- Call transfers
- Call transferring
- Call logging
- Front desk operations
- Front desk administration
- Appointment scheduling
- Appointment coordination
- Guest interaction
- Guest relations
- Team leadership
- Professional communication
- Effective communication
- Crisis communication
- Emergency communication
- Team leadership
- Team management
- Staff training
- Employee evaluation
- Attention to detail
- Recordkeeping
- Computer skills
- Call transferring
- Guest relations
Timeline
PBX Supervisor
The Grandview Las Vegas
03.2025 - Current
Medical Assistant/Receptionist
Over The Rainbow Urgent Care
08.2021 - 12.2024
Homemaker
Stay At Home Mom
07.2019 - 08.2021
Chiropractic Assistant
Hawaii Elite Chiropratic
02.2019 - 05.2019
Medical Receptionist
Hawaii Gastroenterology Specialists
04.2017 - 01.2019
Medical Receptionist
Waianae Coast Comprehensive Health
05.2010 - 12.2016
Support Staff
Department Of Education Hawaii
10.2003 - 12.2016
Certificate - Medical Assistant
Medi-Asst Schools Of Hawaii
Certificate - Pharmacy Technician
Heritege College
Certified Nurse Assistant - Nursing Assistant
OBRA Nursing Assistant Program
GED -
Farrington Adult Education