Shelly Nitta
HENDERSON,NV
Summary
Experienced professional with a diverse background in hospitality, including roles as a chef and PBX operator across multiple properties. Developed expertise in reservation management and customer service over six years, enhancing guest experiences through effective communication and operational efficiency. Trained and mentored staff on reservation protocols, contributing to a cohesive team environment focused on high-quality service delivery. Proven ability to adapt skills to meet the demands of a gambling host role, ensuring guest satisfaction and engagement.
Overview
34
34
years of professional experience
3
3
years of post-secondary education
Work History
Chef- call center - Pbx- reservations
Station Casinos
Las Vegas, Nevada
02.1992 - Current
- Was a chef / then worked PBX operator for 13 properties/ For the last 6 years do reservations also and train .
- Trained and mentored staff on reservation protocols and customer service best practices, fostering a high-performance team environment.
Education
Associate of Arts - Culinary Arts
Joliet Junior College
Joliet, IL 08.1988 - 12.1991
Skills
- Reservation management
- Customer service
- Staff training
- Team mentoring
- PBX operations
Timeline
Chef- call center - Pbx- reservations
Station Casinos
02.1992 - Current
Associate of Arts - Culinary Arts
Joliet Junior College
08.1988 - 12.1991