Jasmine Saleh

The primary job responsibilities are answering the calls if its new customer inform them a brief about the company and services we provide convince them to send the credit report and fix the appointment with repair team.

• Once they signed,contact the creditor on behalf of the client to negotiate with them and get a settlement offer on their debts.
• Once we agreed with settlement, we set up the auto payment for clients
• The day-to-day responsibilities will consist of reviewing assigned client files to identify which debts need to be and are ready to be negotiated
• Working with lenders, collection agencies and lawyers to work out a settlement and payment plan based on the client's budget
• Communicating with client for the settlement, for their approval,follow ups and resolving their queries.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Established team priorities, maintained schedules and monitored performance.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promptly responded to inquiries and requests from prospective customers.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Investigated and resolved customer inquiries and complaints quickly.
• Organized projects and contests to increase sales and encourage exceptional customer service.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Managed over 20 to 40 calls which includes current and new customers
• Followed up with customers about resolved issues to maintain high standards of customer service
• Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans
• Promoted available products and services to customers during service, account management, and order calls
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
• Responded to customer requests, offering excellent support and tailored recommendations to address needs

• Lancing Events management from,
• Job profile: Handling the clients and attending guests during the function
• Coordinating with clients, vendors and other sources needed in the events, checking the venue guest lists, coordinating with caterer and decoration and production department, make sure the client is satisfied with the service offered
• Coordinated florists, photographers, and musicians for events.
• Accomplished multiple tasks within established timeframes.
• Improved safety procedures to create safe working conditions for workers.
• Performed event coordination for larger parties and gatherings.
• Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Negotiated with vendors to reduce costs and improve quality of services.
• Communicated with catering, lighting and sound companies to obtain price quotes.
• Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
• Coordinated with vendors to get prompt delivery of hospitality services.
• Coordinated schedules and timelines for events.

• For 7 years in call center, As a customer service representative I am responsible for engaging with customer, duties include answering the phone calls and emails, participating in meetings, providing introductory information to new customers, ensuring customers are satisfied with the product and services we offered, following up with clients or customers, letting clients know about additional products or services, Determining the quickest, most effective ways to answer a client's or customer's questions.
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Evaluated costs against expected market price points and set structures to achieve profit targets.
• Provided primary customer support to internal and external customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Created and implemented successful sales campaigns to drive leads and increase sales.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Responded to customer requests for products, services, and company information.
• Utilized customer service software to manage interactions and track customer satisfaction.