Kaylin Ozaki
Farmington,CT
Summary
Dedicated professional with a strong foundation in patient care support and relationship building, committed to enhancing the patient experience. Proven track record in managing patient information and facilitating efficient healthcare service delivery to ensure optimal outcomes. Recognized for exceptional communication and problem-solving abilities in high-pressure environments, contributing to team success and patient satisfaction.
Overview
8
8
years of professional experience
Work History
Patient Care Representative
Advanced Physical Therapy
08.2023 - Current
- Coordinated patient appointments using electronic health record system to enhance scheduling efficiency.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and confidentiality standards.
- Assisted with insurance verification processes to streamline patient registration and billing procedures.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
Server
Brookdale Farmington
12.2017 - 05.2019
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Collaborated with kitchen staff to facilitate timely food preparation and service delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved customer inquiries and complaints promptly, enhancing overall guest satisfaction.
Summer Filer
Town of Burlington
06.2017 - 08.2017
- Organized and maintained filing systems for efficient document retrieval.
- Implemented standardized procedures to improve accuracy of document categorization.
Education
Bachelor of Science - Business Management
Dean College
Franklin, MA05-2023
Bachelor of Science - Criminal Justic
Dean College
Franklin05-2023
Skills
- Customer Service
- Effective communication
- Experienced with Microsoft Office applications
- Adaptable learner
- Organizational skills
- Multitasking
- Relationship building
- Scheduling
- Effective strategic planning
- Payment collection
- Critical thinking skills
- HIPAA compliance
Timeline
Patient Care Representative
Advanced Physical Therapy
08.2023 - Current
Server
Brookdale Farmington
12.2017 - 05.2019
Summer Filer
Town of Burlington
06.2017 - 08.2017
Bachelor of Science - Business Management
Dean College
Bachelor of Science - Criminal Justic
Dean College
Awards
- Dean’s List at Dean College
- Honor roll all four years of high school