Marie Collins
Summary
Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience focused in Dental and Esthetics industry.
Overview
10
10
years of professional experience
Work History
Patient Care Representative
Physio Balance
10.2023 - Current
- Remote position doing client intake , accounts receivable, Event confirmation for various workshops.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
Lead Esthetician Trainer
Massage Envy
05.2022 - 09.2023
- Training with JanMarini and PCA Skincare
- Certification with PCA Dermaplaning
- Dermalinfusion specialist
- PCA peel Certification.
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
- Developed treatment plans, addressing clients'' specific concerns and skin conditions.
- Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
- Increased repeat clientele through excellent customer service and tailored esthetic services.
Facial specialistInstructor
Skincare, International Academy of Beauty
06.2015 - 04.2022
- Teach a 600 curriculum for the studies of esthetics
- Write new curriculum, perform demos on practical assignments
- Accomplishments
- Manage and design set for the Comic con convention in Daytona
- Appointed led instructor after probationary period.
- Optimized processes by identifying areas for improvement and implementing solutions.
- Developed documentation for enhancing team understanding of procedures.
Education
Diploma - Esthetician in Liberal Arts
Riggs Le Mar Beauty College
Cuyahoga Falls, OH01.2000
Associate - Liberal Arts & Sciences
Walsh University
North Canton, OH01.1988
Skills
- Medical Assisting
- Make up Artistry
- Customer Service
- Time management
- Guest Service
- Next Gen medical
- Microdermabrasion
- Chemical peels
- Ultasonic facials
- Makeup Application
- Dentrix - 5yrs
- Patient-focused care
- Multitasking
- Billing processes
- Organizational skills
- Patient education
- Patient confidentiality
- Relationship building
- Patient chart maintenance
- Patient scheduling
- Patient registration
- Scheduling appointments
- Insurance verification
Timeline
Patient Care Representative
Physio Balance
10.2023 - Current
Lead Esthetician Trainer
Massage Envy
05.2022 - 09.2023
Facial specialistInstructor
Skincare, International Academy of Beauty
06.2015 - 04.2022
Associate - Liberal Arts & Sciences
Walsh University
Diploma - Esthetician in Liberal Arts
Riggs Le Mar Beauty College
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