Jasmine Samuels
Darien,IL
Summary
Detail-oriented Operations Specialist with expertise in freight logistics and shipment coordination. Proven ability to resolve issues quickly and enhance customer satisfaction through effective communication and time management.
Overview
10
10
years of professional experience
Work History
Operations Specialist
ITG Transportation Services
Lisle, Illinois
12.2025 - 07.2026
- Managed daily operations to enhance service delivery and elevate customer satisfaction.
- Coordinated shipments between carriers and clients, streamlining freight movement.
- Monitored shipments for on-time delivery, providing timely status updates to customers.
- Resolved issues related to shipment delays or discrepancies promptly and effectively.
- Interfaced regularly with customers via phone, email, or in person meetings.
- Provided pricing estimates to potential customers for freight brokerage services. on price of freight brokerage.
- Tracked and traced cargo daily to ensure proper movement and delivery both at rails and ports.
Dispatcher
ITG Transportation Services
Lisle, Illinois
01.2021 - 12.2025
- Executed daily operational tasks accurately and efficiently. Required to dispatch 25 orders a day and surpassed that on most days with 30-40 being my average.
- Resolved shipment delays and discrepancies swiftly to ensure customer satisfaction.
- Negotiated rates with transportation providers to secure competitive pricing.
- Cultivated relationships with freight carriers to negotiate competitive rates and improve service offerings.
- Trained new dispatch staff on operational procedures and software to enhance team readiness.
Event Coordinator
Funzone Chicago
Woodridge, Illinois
02.2018 - 03.2020
- Organized and coordinated all aspects of successful private parties, including venue selection, catering, decorations, music, entertainment and activities.
- Coordinated with departments to plan and execute successful events.
- Managed event setup and breakdown to ensure flawless execution on event day.
- Created and managed invoices for event-related expenses, maintaining budget adherence.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
Event Manager
Alro Steel Corporation
Bolingbrook, Illinois
03.2016 - 10.2017
- Led event production from conception to completion, ensuring all components aligned with event objectives.
- Coordinated with vendors for timely material delivery, facilitating seamless event execution.
- Resolved issues promptly during events to maintain smooth operations.
- Assisted attendees throughout event lifecycle to enhance their experience and address concerns promptly.
Education
High School Diploma -
Downers Grove South High School
Downers Grove, IL01-2016
Some College (No Degree) -
College of DuPage
Glen Ellyn, ILSkills
- Freight logistics and shipment monitoring
- Shipment coordination
- Time management
- Problem solving
- Rate negotiation
- Pricing analysis
- Customer relationship management
Software Skills
- CargoWise
- Word, Excel and Outlook
- Powerpoint
Timeline
Operations Specialist
ITG Transportation Services
12.2025 - 07.2026
Dispatcher
ITG Transportation Services
01.2021 - 12.2025
Event Coordinator
Funzone Chicago
02.2018 - 03.2020
Event Manager
Alro Steel Corporation
03.2016 - 10.2017
High School Diploma -
Downers Grove South High School
Some College (No Degree) -
College of DuPage