JASMINE SANKAR
South Richmond Hill,NY
Summary
Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.
Overview
8
8
years of professional experience
Work History
Staff Assistant
American Airlines
Jamaica, NY
01.2024 - Current
- Greeted clients, answered phones and provided customer service assistance.
- Served as liaison between the department and external contacts.
- Assisted with special projects upon request from management team.
- Performed research on a variety of topics related to departmental activities.
- Responded promptly to emails sent by various departments within the organization.
- Updated website content regularly with new information or changes in policies or procedures.
- Ordered office supplies as needed to keep inventories stocked at all times.
- Conducted orientations for new staff members regarding company policies and procedures.
- Kept front desk presentable, managing incoming calls and visitors with utmost professionalism.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Assisted organizational efforts by filing, entering data and answering phones.
- Reviewed and approved vendor invoices.
Flight Service Coordinator
American Airlines
11.2022 - 12.2023
- Responds to Flight Attendants general questions in person and by phone
- Files expense reimbursement, handles mail and FEDEX
- Provide Tablet support at the Crew Service Center
- Assists in the coordination of Flight Attendant parking and Crew IDs
- Orders supplies and maintains the e-board in the crew rooms
- Works at the Crew Service Center and interacts with Flight Attendants throughout the shift by coordinating and resolving Flight Attendant queries
- Ensures office and crew room computers and equipment are in working condition
- In the absence of a duty manger, assume all Duty Manager administrative functions.
Airport Operations Customer Service Supervisor
American Airlines
04.2016 - 11.2022
- Greeted and checked-in passengers with computerized reservation system prior to flight departures
- Created new reservations or modified existing reservations to fulfill passenger requests such as seating assignments
- Facilitated customer interaction by providing seat assignments and issuing boarding passes
- Verified passenger documentation for international and domestic flights
- Handled customer inquiries with professionalism and poise
- Managed departure gate operations and flight close-outs including announcements and passenger assistance
- Matched flight manifest to on board count
- Complied with the airline’s attendance/tardiness appearance standards
- Assisted with baggage tagging and bagging claim report
- Maintained current knowledge of all flight times during shift
- Maintained liaison with airlines and airport personnel and ground handlers
- Assisted with training of new hire employees
- Directed jet bridge operations to and from aircraft.
Education
Business Management (Undergraduate) -
Queensborough Community College
Sabre Training System -
Qik/Sabre Reservation System
High School Diploma -
Richmond Hill High School
Skills
- Exceptional attention to detail
- Excellent multitasking abilities
- Presentation Creation
- Project Management
- Office Administration
- Data Confidentiality
- Administrative duties
- Positive and professional
- Types 65 WPM
- Microsoft Office Suite of Applications
- Adobe Acrobat
- Sabre Reservation System
Overall Summary
Experience working in fast-paced customer service environments. Exceptional attention to detail and excellent at multitasking.
References
References available upon request.
Timeline
Staff Assistant
American Airlines
01.2024 - Current
Flight Service Coordinator
American Airlines
11.2022 - 12.2023
Airport Operations Customer Service Supervisor
American Airlines
04.2016 - 11.2022
Business Management (Undergraduate) -
Queensborough Community College
Sabre Training System -
Qik/Sabre Reservation System
High School Diploma -
Richmond Hill High School