Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Journeys Shoe Store
Pembroke Pines, FL
06.2021 - Current
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources
Sales Lead
Journeys Shoe Store
Pembroke Pines, FL
06.2021 - Current
Used POS system to process sales, returns, online orders and gift card activations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Contacted customers to immediately find resolutions for escalated issues.
Analyzed prior delivery processes and uncovered more efficient method.
Team Member
Chick-fil-A
Hialeah, FL
12.2020 - 06.2021
Kept work areas clean, organized and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Contributed to team success by completing jobs quickly and accurately.
Developed strong cooperative relationships with coworkers and managers.
Worked different stations to provide optimal coverage and meet production goals.
Sales Associate
Journeys Kidz
Brandon, FL
10.2020 - 11.2020
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Maintained customer satisfaction with quick and professional handling of product returns.
Senior Community Health Nurse at FLORIDA DEPARTMENT OF HEALTH IN DADE COUNTYSenior Community Health Nurse at FLORIDA DEPARTMENT OF HEALTH IN DADE COUNTY