Jasmine Santa Cruz
East Meadow,New York
Summary
Dynamic leader with a proven track record at JD North America, excelling in diversity and inclusion initiatives and recruitment process improvement. Mastered strategic sourcing and candidate relationship management, significantly enhancing workforce planning and onboarding support. Expert in leveraging industry networking to exceed recruitment metrics, demonstrating exceptional interpersonal and analytical skills. Life-long student.
Overview
9
9
years of professional experience
Work History
Regional Talent Acquisition Partner
JD North America
New York, USA
04.2022 - Current
- A brand ambassador that educates both candidates and employees
- As well as a leader of diversity and inclusion
- Partnering with managers to identify staffing needs and job specifications for open requisitions
- Maintaining recruitment processes to ensure performance is to the highest quality of integrity and professionalism
- Networking to help identify and source qualified candidates, also a promoter of internal mobility
- Improving onboarding solutions to fulfill all hiring needs
- Negotiating contracts and managing budgets for recruitment expenses and forecasting expectations
- Coordinated recruitment and internship activities at colleges
- Orchestrated strategies, processes, and execution of high-volume staffing
- Standardized recruitment methodologies on talent discussions, development, and growth
- Collaborated with company leaders in change management, and talent solutions to gain competitive edge in the job market
- Instituted recruitment and administrative performance metrics to analyze trends, drive change, and assess progress
- Managed and implemented innovative technology for recruiting purposes to increase the pool of qualified candidates
Head of Administration
JD Finishline
New York, USA
08.2020 - 04.2022
- Assessed staff performance and provided coaching to ensure maximum efficiency
- Ensured operations complied with policies and regulations
- Monitored costs and expenses to assist in budget preparation
- Managed staffing schedules for each department according to labor costs and time allocation provided by the company
- Conducted interviews and ensured overall store headcount met targets
- Participated as an HR extension, managing issues sensitive to the staff
- Resolved difficult situations by utilizing knowledge of New York State laws in tandem with policies of the company
Retail Supervisor
JD Finishline
New York, USA
01.2020 - 08.2020
- Ensured high levels of customer satisfaction through excellent sales and service
- Prioritized individual and team tasks to completion while achieving sales goals
- Maintained the store's visual appearance to high standards
- Promoted customer loyalty plans
- Performed cashier, stockroom, and store duties
- Responsible for opening and closing store procedures, including cash reconciliation, banking, reporting, and security
Sales Lead
Sunglass Hut - Luxottica
Queens, NY
12.2018 - 01.2020
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales
- Led the sales team to exceed quarterly sales goals
- Monitored sales team performance and provided constructive feedback
- Reported sales data to senior leaders for review
- Grew sales and boosted profits, by applying proactive management strategies, and enhancing sales training
- Achieved and exceeded sales goals by identifying and pursuing new opportunities
- Trained, coached, and mentored new sales associates
- Negotiated contracts and sales terms with new and existing clients
- Fostered lasting relationships with customers through effective communication and quick response
- Increased store revenue by recommending accessories related to the customer purchase
- Attended monthly sales meetings and quarterly sales training
- Apprised on company offerings and industry trends
- Performed in a self-directed work environment, managing day-to-day operations and decisions
Sales Associate
See's Candies
New York, USA
04.2016 - 12.2018
- Applied strong leadership talent, and problem-solving skills to maintain team efficiency
- Mentored newly hired employees on operating equipment and safety
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Streamlined operations to improve process efficiency
- Maintained a clean and well-organized production area to avoid violations or unnecessary work delays due to hazards
- Interviewed, hired, and trained new employees for production positions
Sales Lead
ALDO
Queens, USA
12.2017 - 08.2018
- Leader in sales and profits, with proactive management strategies, and enhanced sales training
- Balanced both traditional and innovative sales tactics while following company protocols
- Kept detailed records of sales and customer information in compliance with company standards
- Provided exceptional customer service to foster client loyalty and satisfaction
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases
- Trained new employees on customer service, money handling, and organizing strategies
Education
Associate of Science - Business Administration And Management
Nassau Community College
Garden City, NY04-2026
High School Diploma -
Forest Hills High School
Forest Hills, NY06.2018
Skills
- Diversity and inclusion initiatives
- Campus recruitment
- Recruitment marketing
- Recruitment process improvement
- Candidate relationship management
- Internal mobility programs
- Industry networking
- Strategic sourcing
- Recruitment metrics analysis
- Workforce planning
- Onboarding support
- Interview coordination
- Candidate assessment
Languages
English
Native/ Bilingual
Tagalog
Limited
French
Elementary
Timeline
Regional Talent Acquisition Partner
JD North America
04.2022 - Current
Head of Administration
JD Finishline
08.2020 - 04.2022
Retail Supervisor
JD Finishline
01.2020 - 08.2020
Sales Lead
Sunglass Hut - Luxottica
12.2018 - 01.2020
Sales Lead
ALDO
12.2017 - 08.2018
Sales Associate
See's Candies
04.2016 - 12.2018
Associate of Science - Business Administration And Management
Nassau Community College
High School Diploma -
Forest Hills High School
Similar Profiles
Travis HensleyTravis Hensley
Associate Cyber Security Engineer at JD North AmericaAssociate Cyber Security Engineer at JD North America
Rebecca StengerRebecca Stenger
Men's Footwear Associate Buyer at JD North AmericaMen's Footwear Associate Buyer at JD North America
Megan A. DickeyMegan A. Dickey
Senior Retail Marketing Specialist at JD Sport, North AmericaSenior Retail Marketing Specialist at JD Sport, North America