Jasmine Santiago-Robertson
Danville,VA
Summary
Experienced Bartender with a deep understanding of spirits and a knack for personalized customer interactions. Thrives in high-pressure environments, adept at quickly adapting to diverse challenges. Committed to fostering customer loyalty through exceptional service and a welcoming demeanor.
Authorized to work in the US for any employer
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mixologist/Bartender
Ace Bartending Services
Las Vegas, NV
04.2024 - Current
- Studied most popular drinks including Martinis, Sours, Manhattan, Juice Drinks, Collins, Shots, and more
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily
- Followed alcohol awareness procedures for preventing excessive guest services
- Adhered to state laws regarding alcoholic beverage services and other customer regulations
Hostess
Bricktown Brewery
Danville, VA
03.2022 - 05.2023
- Greeted an average of five hundred customers per day and escorted them to their tables
- Provided attentive and professional customer service and foster relationships with repeat customers
- Successfully assign customers to tables while providing each server with the proper number of guests in each section
- Communicated with customers and restaurant staff to provide excellent customer service by addressing customer needs promptly
- Accommodated guests
- Directed dining and seating flow by monitoring restaurant activity and developed a seating chart, decreasing customers' wait time
- Organized and sanitized menus, wrapped utensils in napkins, and maintained a clean hostess area
- Demonstrated strong interpersonal skills when interacting with customers.
Server
Farmtable Kitchen + Spirits
Las Vegas, NV
12.2019 - 10.2021
- Provided attentive and efficient service to guests, ensuring their dining experience met or exceeded expectations
- Took accurate orders and related them to the kitchen promptly, minimizing wait times
- Demonstrated strong knowledge of menu items, including ingredients and preparation methods, to assist guests with selections
- Maintained cleanliness and organization of dining areas, including tables, chairs, and condiment stations
- Handled cash and credit transactions accurately and securely, adhering to established procedures
- Worked effectively as part of a team to deliver seamless service during peak dining hours
- Upheld food safety and sanitation standards to ensure the health and well-being of guests
Education
Some college - Forensic Psychology
The University of Texas at San Antonio
San Antonio, TX09.2023
Skills
- Host/Hostess
- Retail Sales
- Busser
- Bartending
- Food Safety
- Serving Experience
- POS System Operation
- Guest Services
- Restaurant Experience
- Networking and relationship building
- Cash Handling Accuracy
- Customer Relationship Management
Certification
- Bartender License
- TAM Card
- Driver's License
Additional Information - Skills and Qualifications
- Mixology techniques
- Handling difficult customers
- Cleaning & sanitizing
- Bar operations & logistics
- Cash handling & management
- Multitasking & prioritizing
- Monitoring alcohol control
Timeline
Mixologist/Bartender
Ace Bartending Services
04.2024 - Current
Hostess
Bricktown Brewery
03.2022 - 05.2023
Server
Farmtable Kitchen + Spirits
12.2019 - 10.2021
Some college - Forensic Psychology
The University of Texas at San Antonio
- Bartender License
- TAM Card
- Driver's License
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