JASMINE SCOTLAND
Summary
Experienced billing representative with a strong background in customer service and financial transactions. Proficient in managing billing inquiries, processing payments, and reconciling accounts with precision. Skilled at resolving discrepancies, assisting customers with financial concerns, and guiding new team members for a smooth onboarding process.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist III
Enbridge Gas
Gastonia, NC
07.2017 - Current
- Managed inbound customer inquiries related to billing concerns.
- Assist customers with payment processing and account management.
- Resolved discrepancies by setting up payment extensions.
- Coordinate service requests while ensuring compliance with company policies.
- Assist with training and mentorship of new hires, providing guidance on company systems and customer service best practices.
Sales & Billing Representative
The Walking Company
Lincolnton, NC
07.2015 - 07.2017
- Assisted customers with account inquiries and resolved billing discrepancies.
- Contacted financial institutions to investigate and correct payment issues.
- Worked within the fraud department to detect and resolve fraudulent transactions.
- Provided mentorship to new team members, ensuring they understood company policies and customer service standards.
Account Representative
Telerx Marketing Inc.
Kings Mountain, NC
03.2014 - 02.2015
- Managed customer accounts and processed orders efficiently.
- Provided billing support and ensured accurate payment processing.
Education
High School Diploma - General Studies
Forestview High School
Gastonia, NC06.2008
Skills
- Billing & Payment Processing
- Customer Service & Account Management
- Financial Discrepancy Resolution
- Fraud Detection & Risk Mitigation
- New Hire Ambassador & Mentorship
- Microsoft Office & Data Entry
- Strong Organizational & Time Management
Timeline
Customer Service Specialist III
Enbridge Gas
07.2017 - Current
Sales & Billing Representative
The Walking Company
07.2015 - 07.2017
Account Representative
Telerx Marketing Inc.
03.2014 - 02.2015
High School Diploma - General Studies
Forestview High School