Jasmine Scott-Caldwell
Everett,MA
Summary
Dedicated and versatile professional with over 2 years of experience in public safety and behavioral health services. Proven ability to operate under high-pressure environments, ensuring compliance with federal regulations and supporting vulnerable populations through recovery and crisis stabilization. Combines strong observational skills with compassionate client care to maintain security, build trust, and promote safety in both transportation and healthcare settings. Seeking a position that leverages expertise in security operations, de-escalation techniques, and client advocacy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
TSA Officer
Transportation Security Administration (TSA)
06.2024 - 02.2025
- Conducted thorough screening of passengers, carry-on baggage, and checked luggage using advanced imaging technology and physical inspections in accordance with TSA protocols.
- Identified and mitigated potential threats through keen observational skills and adherence to federal security guidelines.
- Maintained composure and professionalism in high-stress, high-traffic environments to ensure the safe and efficient flow of passengers.
- Responded swiftly to alarms and security breaches; coordinated with law enforcement when necessary.
- Delivered excellent customer service while managing tense or uncooperative situations with tact and respect.
- Kept accurate logs of incidents and compliance reports, supporting transparency and audit readiness.
Recovery Specialist / Behavioral Health Technician
Recovery Centers of America
11.2023 - 04.2024
- Supervised clients within a structured recovery facility, providing guidance and enforcing compliance with daily schedules, facility rules, and treatment plans.
- Conducted wellness checks, administered drug tests, and documented client behavior and progress.
- De-escalated volatile behavioral situations involving aggression, trauma responses, and withdrawal symptoms.
- Liaised with licensed clinicians to support treatment plans and ensure accurate reporting of incidents or progress.
- Provided trauma-informed care and ensured a safe, respectful, and secure environment for all residents.
Education
High School Diploma - undefined
Madison Park Technical Vocational
Boston, MA06.2011
Skills
- Advanced knowledge of detainment protocols, perimeter control, and inmate supervision
- Trained in firearm safety, marksmanship, and defensive tactics
- Experienced in crisis intervention, behavioral observation, and emergency response
- Skilled in screening procedures, contraband detection, and conflict resolution
- Adept at working with diverse, high-risk populations
- Strong report writing, documentation, and compliance enforcement abilities
- Ability to maintain control, discretion, and professionalism under pressure
Certification
- TSA Security Training & Compliance Certification
- De-escalation and Crisis Response Training
- HIPAA Compliance Training
Timeline
TSA Officer
Transportation Security Administration (TSA)
06.2024 - 02.2025
Recovery Specialist / Behavioral Health Technician
Recovery Centers of America
11.2023 - 04.2024
High School Diploma - undefined
Madison Park Technical Vocational
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