Jasmine Sharpe

• Managed front desk operations, ensuring smooth check-in and check-out processes.
• Trained and supervised front desk staff to enhance customer service quality.
• Implemented efficient scheduling systems to optimize staff coverage during peak hours.
• Resolved guest complaints promptly, improving overall satisfaction ratings.
• Maintained accurate records of guest information and transactions using property management systems.
• Coordinated with housekeeping and maintenance teams to ensure timely room readiness.
• Developed promotional packages to increase occupancy rates during off-peak seasons.
• Conducted regular training sessions on customer engagement techniques for new hires.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Kept accounts in balance and ran daily reports to verify totals.
• Checked guests in out of hotel, made reservations, and processed payments.
• Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Oversaw day-to-day operations of 51-room hotel with staff of 15 employees.

• Oversaw daily operations, ensuring high-quality service and product consistency.
• Developed and implemented training programs for staff to enhance performance and customer engagement.
• Analyzed sales data to optimize inventory management and reduce waste.
• Managed budgets and financial forecasts, aligning operational goals with strategic objectives.
• Led cross-functional teams in the execution of promotional campaigns, boosting sales revenue.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.

• Managed guest check-in and check-out processes efficiently, enhancing customer satisfaction.
• Coordinated reservations and room assignments using property management systems.
• Resolved guest inquiries and complaints promptly, ensuring positive experiences.
• Trained new front desk staff on operational procedures and customer service standards.
• Developed streamlined communication protocols between departments to improve service delivery.
• Collected room deposits, fees, and payments.
• Analyzed guest feedback data to identify trends and recommend service improvements.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Answered 30 customer telephone calls promptly and appropriately handled needs.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.