Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist
Jasmine Simon

Jasmine Simon

Miami,FL

Summary

Experienced Solution Consultant pivoting into Marketing Consulting, with a strong foundation in Salesforce Marketing Cloud and hands-on experience in data-driven marketing strategies. Recognized for exceptional client engagement, analytical proficiency, and the ability to streamline workflows to enhance project outcomes. Demonstrates a consultative approach that balances technical expertise with a strategic focus on business growth. Certified in Salesforce Marketing, bringing a blend of project management, data analysis, and marketing automation skills to optimize client marketing initiatives and deliver measurable results

Overview

4
4
years of professional experience
6
6

Certifications

Work History

Integration Solution Consultant

Salesforce
11.2020 - Current
  • Utilized advanced analytical capabilities to conduct thorough assessments of project requirements and market dynamics, uncovering hidden opportunities and streamlining workflows through targeted process enhancements
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Successfully orchestrated high-stakes U.S Government initiatives, showcasing impeccable organizational prowess and Spearheaded and delivered two critical U.S Government projects with flawless execution, exceeding all deliverables within 6 months
  • Advised 500+ clients on software adoption and process optimization, resulting in 67% increase in workplace efficiency
  • Garnered recognition as a notable product expert, showcasing various in-depth demos to diverse audiences
  • Implemented Agile methodologies and Scrum framework, catalyzing an increase in team productivity and ensuring continual decrease in project delivery time

Results Specialist

PATLive
07.2020 - 08.2024
  • Conducted over 100 daily calls to communicate COVID-19 test results, providing clear guidance on next steps to help patients navigate a complex healthcare landscape during a critical public health crisis.
  • Maintained and updated a high-volume, confidential database, managing sensitive patient information and ensuring 100% compliance with HIPAA regulations.
  • Displayed strong communication skills and adaptability by assisting both English- and Spanish-speaking patients, including using basic Spanish or coordinating with bilingual specialists, to ensure all patients received timely and accurate information.
  • Demonstrated empathy and customer-focused problem-solving to alleviate patient concerns during a time of heightened societal anxiety, fostering trust and providing calm, reassuring support.
  • Improved efficiency in patient interactions, reducing average call resolution time by 20% through streamlined call scripts and structured follow-up processes, enabling faster delivery of results and clear guidance to over 100+ patients daily.

Customer Service Representative

Publix
06.2017 - 10.2020
  • Delivered top-tier customer service in a high-volume environment, handling an average of 300+ customer interactions daily with a 98% satisfaction rate (based on customer feedback).
  • Efficiently processed transactions totaling up to $10,000 daily, ensuring 100% accuracy through diligent cash handling and till reconciliation.
  • Spearheaded nightly closing routines and coordinated a team of 5+ colleagues to complete tasks on schedule, achieving a 30% reduction in store closing time by optimizing task delegation.
  • Enhanced customer experience by proactively addressing questions, resolving issues, and assisting with loading groceries, contributing to a significant increase in positive customer feedback scores.
  • Consistently met and exceeded productivity and quality standards, demonstrating a proactive approach to customer satisfaction and operational efficiency.

Education

Bachelor of Science (B.S.) - Psychology

Florida A&M University
Tallahassee, FL
05.2020

Skills

  • Salesforce Platform
  • Software Architecture
  • Meta Ads
  • Analytics
  • Relationship Building
  • Reporting
  • Data Analysis
  • Creativity
  • Project Management
  • Communication
  • Salesforce Marketing Cloud
  • Technical review
  • Business presentation
  • Campaign performance assessment

Certification

  • Microsoft Office, 2016
  • Salesforce Administrator, 2020
  • Salesforce Platform Application Builder, 2020
  • Salesforce Service Cloud, 2022
  • Salesforce Business Analyst, 2024
  • Salesforce Marketing Cloud Email Specialist, 2024
  • Salesforce AI Associate, 2024

Timeline

Integration Solution Consultant

Salesforce
11.2020 - Current

Results Specialist

PATLive
07.2020 - 08.2024

Customer Service Representative

Publix
06.2017 - 10.2020

Bachelor of Science (B.S.) - Psychology

Florida A&M University

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Jasmine Simon