Jasmine Sorrell
Atlanta,GA
Summary
Thorough and meticulous Risk Analyst accomplished in helping organizations manage investment, industry-specific and general economic risks, and fraud prevention. Proficient in determining level of risk for lenders using strong statistical and analytical skills. Detail-oriented in reviewing data and identifying impactful trends. Brings great presentation and interpersonal communication skills.
Overview
5
5
years of professional experience
Work History
Risk Analyst
OTR Solutions
10.2021 - 09.2023
- Assisted with minimizing risk exposure by reviewing and assessing over 50 potential clients per week.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Reviewed thousands of contracts and documentation to identify possible fraudulent activity, potential risks, and ideal mitigation strategies.
- Investigated allegations to check validity and recommend actions to minimize risk and prevent fraudulent activity.
Customer Service Specialist
Accenture
05.2021 - 11.2021
- Handled inquiries and assisted customers with receiving their unemployment compensation during Covid-19 crisis.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns in a timely manner.
- Took payment information and other pertinent information such as addresses and phone numbers to update account information and maintain customer records.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
Aaron's Sales And Lease
06.2018 - 06.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, placing online orders, and managing customer accounts.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA05.2020
Skills
- Risk Analysis
- Data Analysis
- Risk Assessment
- Operational Efficiency
- Fraud Prevention
- Multitasking
- Organization
- Communication
- Microsoft Programs
- Problem Solving
- Salesforce
Timeline
Risk Analyst
OTR Solutions
10.2021 - 09.2023
Customer Service Specialist
Accenture
05.2021 - 11.2021
Customer Service Representative
Aaron's Sales And Lease
06.2018 - 06.2019
Bachelor of Science - Psychology
Kennesaw State University
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