Summary
Work History
Education
Skills
Timeline
Generic

Jasmine Sosa

San Antonio,TX

Summary

Dynamic customer service professional with a proven track record at Spurs Sports & Entertainment, excelling in conflict resolution and teamwork. Recognized for enhancing guest satisfaction and maintaining a welcoming atmosphere. Adept at managing inquiries and training staff, contributing to increased sales and repeat business through effective communication and problem-solving skills.

Work History

Retail Sales Associate

77ts
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Partnered with coworkers to consistently meet and go beyond monthly sales objectives.

Server Supervisor

Dennys Restaurant
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.

Guest Service Representative

Spurs Sports & Entertainment


  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.

Education

GED - GED

GED.com
San Antonio, TX
01.2023

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Time management
  • Customer assistance
  • Reliability and punctuality
  • Flexible schedule
  • Phone etiquette
  • Conflict resolution

Timeline

Retail Sales Associate

77ts

Server Supervisor

Dennys Restaurant

Guest Service Representative

Spurs Sports & Entertainment

GED - GED

GED.com

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Jasmine Sosa