Jasmine Spillman
West Bloomfield
Summary
Proficient in managing end-to-end billing processes, ensuring compliance, and optimizing accounts receivable management. Recognized for improving reimbursement timelines through collaboration and training, ready to drive efficiency and accuracy in healthcare billing operations.
Overview
5
5
years of professional experience
Work History
Billing Specialist
Henry Ford Hospital
Troy
05.2025 - Current
- Processed and verified patient billing information for accuracy and compliance with hospital policies.
- Collaborated with healthcare providers to resolve billing discrepancies and ensure timely payments.
- Trained new staff on billing procedures and software applications, enhancing team knowledge and efficiency.
- Managed end-to-end billing processes, ensuring accurate claim submission, timely follow-up, and effective denial resolution across multiple payer types.
- Verify insurance eligibility and benefits, ensuring compliance with Medicare, Medicaid, HAP, and commercial payer guidelines
- Analyzed accounts receivable to identify trends and resolve discrepancies, contributing to improved reimbursement timelines.
- Support front-end revenue cycle functions including insurance verification and point-of-service collections
- Assist in resolving escalated billing and insurance issues, serving as a resource for team members
Insurance Specialist
Adam Fienman DDS
West Bloomfield
10.2023 - 03.2025
- Researched and resolved billing discrepancies to enable accurate billing.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Collaborated with medical staff to obtain necessary documentation, ensuring timely and accurate claims submission.
- Streamlined billing processes by implementing electronic payment systems, enhancing overall process efficiency.
- Pursued outstanding claims and negotiated with insurance companies, resulting in increased revenue collection.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
Front Office Supervisor
Michigan OMS
West Bloomfield
01.2021 - 11.2023
- Reviewed invoices for accuracy before issuing to clients or submitting payment requests, ensuring billing precision.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained staff on front desk procedures and policies, enhancing team competency and service delivery.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Monitored inventory levels of office supplies, placing orders to prevent shortages or delays.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Provided administrative support to management staff, contributing to overall office productivity.
- Served as central point of contact to facilitate effective communication between clients, guests, and internal staff, streamlining interactions.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Education
Master of Health Administration - Health Care Administration
University of Phoenix
Tempe, AZ06-2026
Bachelor of Science - Kinesiology
Central Michigan University
Mount Pleasant, MI05-2019
Skills
- Claim submission
- Insurance verification
- Accounts receivable management
- HIPAA compliance
- Staff training
- Organizational skills
- Attention to detail
- Problem-solving abilities
- Adaptability and flexibility
- Team collaboration
Timeline
Billing Specialist
Henry Ford Hospital
05.2025 - Current
Insurance Specialist
Adam Fienman DDS
10.2023 - 03.2025
Front Office Supervisor
Michigan OMS
01.2021 - 11.2023
Master of Health Administration - Health Care Administration
University of Phoenix
Bachelor of Science - Kinesiology
Central Michigan University