Jasmine Steadman
North Charleston,SC
Summary
Skilled Baker with exceptional knowledge of baking times, methods, temperatures and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level pastry intern position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Baking Assistant
Brooklyn's Blissful Bites
06.2018 - Current
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Complied with health and safety codes to protect staff and customers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Managed customer service operations, including taking orders and resolving complaints.
- Created appealing displays to showcase products in bakery.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Operated cash registers and processed payments accurately.
- Analyzed customer preferences to design and create tailored products.
- Developed recipes for new products and improved existing recipes.
- Assisted in planning and running promotional events and campaigns.
- Resolved customer concerns with positive approach and constructive strategies.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Documented customer orders and conveyed special requests to kitchen staff.
Senior Advisor
Apple
03.2014 - 01.2021
- Served as primary point of contact for triaging technical issues.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets.
- Designed employee training curricula to instill necessary process skills, verifying competency via subsequent test procedures.
Athlete
Nike
11.2013 - 11.2014
- Processed customer payments and bagged items to complete buying experience.
- Greeted customers pleasantly when each entered store and offered assistance for any buying needs.
- Interacted with customers to provide information on different features regarding apparel and sports equipment.
- Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
- Communicated merchandise needs, pricing concerns and operations problems to management for problem resolution.
- Complied with loss prevention standards and audit requirements to support retail operations.
Customer Service Agent
Best Buy
10.2009 - 02.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Facilitated communications through management of inbound and outbound customer calls.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Associate of Applied Science - Baking And Pastry Arts
Culinary Institute of Charleston
Charleston, SC05.2024
Bachelor of Science - Business Administration/Hospitality Tourism Manage
College of Charleston
Charleston, SC12.2013
Skills
- Peer Mentoring
- Set Up Devices
- Hardware Evaluation
- Financial Services
- Troubleshoot Service Issues
- Customer Inquiries
- Diagnostic Tools
Timeline
Baking Assistant
Brooklyn's Blissful Bites
06.2018 - Current
Senior Advisor
Apple
03.2014 - 01.2021
Athlete
Nike
11.2013 - 11.2014
Customer Service Agent
Best Buy
10.2009 - 02.2014
Associate of Applied Science - Baking And Pastry Arts
Culinary Institute of Charleston
Bachelor of Science - Business Administration/Hospitality Tourism Manage
College of Charleston
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