Within the 10-year work history requested, the applicant was a full-time high school student between the years of 2015 and 2018. Work completed from there was seasonal and/or internships.
The employment gap between April 2020 and July 2021 was during the emergence of COVID-19, which forced the applicant to move back to Miami and be immersed as a full-time student online at the University of Central Florida. The applicant also dedicated time to be a full-time university student between January 2022 and August 2022.
Reasons for leaving each position is listed as the last bullet point.
• Perform this by achieving productivity standards and goals set by the company while maintaining a high level of customer service inclusive of total number of incoming calls, length of call, and ACW (after call work)
• Actively participate in on-going feedback and coaching sessions from Quality Assurance, Supervisor, as well as contribute to team meetings.
• Stay current on new information regarding sales, new products, marketing campaigns and other sales and service initiatives through training, self-study, company newsletter, etc.
• Adhere to established escalation process to refer unresolved customer issues to designated call center team member or supervisor for further resolution and/or research.
.Reason for leaving: seasonal position