Jasmine Stokes
Atlanta,GA
Summary
Throughout my career, I have worked in high-volume environments, from healthcare to telecom and banking, consistently praised for my empathy, professionalism, and ability to resolve issues with care and urgency. I am highly skilled in Microsoft Office, CRM systems, and multi-line communication, and I thrive on building trust with clients and colleagues alike.
I am relocated back to Georgia and am excited to bring my experience and strong work ethic to a team focused on excellent service
Overview
12
12
years of professional experience
Work History
Boston Children Hospital
Administration
Boston, Massachusetts
07.2024 - 08.2025
- Provide compassionate front-line support for patients and families in a hospital environment
- Resolve concerns professionally and promptly, supporting patient satisfaction goals
- Coordinate scheduling, registration, and follow-up appointments
- Escalate and document patient issues appropriately using internal systems
- Collaborate with medical and administrative staff to ensure smooth operations
- Worked effectively in team environments to make the workplace more productive.
Sales Support Specialist
E-Tele Quote (Health Insurance)
Atlanta, Georgia
06.2021 - 05.2024
- Answered inbound calls, voicemails, and emails from prospects and customers
- Prequalified callers and transferred them to licensed agents
- Scheduled and rescheduled appointments using CRM software
- Entered and maintained accurate data in CRM databases
Service Associate 2
Eastern Bank
Boston, MA
04.2020 - 05.2021
- Provided front-line support to bank clients regarding accounts and transactions
- Verified documentation and assisted in onboarding and service issues
- Processed customer transactions in an efficient and accurate manner.
- Utilized POS system to process orders accurately and efficiently.
- Organized backroom area by properly stacking merchandise according to company standards.
Customer Service/Sales Representative
Comcast
Miramar, Florida
11.2016 - 11.2019
- Handled inquiries, complaints, and billing issues via phone
- Cross-sold additional services and scheduled technician visits
- Maintained customer satisfaction through problem-solving
- Analyzed trends in consumer behavior and preferences.
- Developed strategies for improving the customer experience.
- Analyzed market trends to identify potential areas for growth.
Customer Service Representative
Igor - T Mobile Communications
Lauderdale Lakes, FL
04.2015 - 07.2016
- Sales
- Customer Service
- Schedule Appointments
Cashier
Ross
Sunrise, FL
01.2014 - 03.2015
- Cashier
- Sales Associate
Education
Lauderhill High School
Fort Lauderdale, FLSkills
- Patient coordination
- Appointment scheduling
- CRM management
- Front-line support
- Admin
Personal Information
Timeline
Boston Children Hospital
Administration
07.2024 - 08.2025
Sales Support Specialist
E-Tele Quote (Health Insurance)
06.2021 - 05.2024
Service Associate 2
Eastern Bank
04.2020 - 05.2021
Customer Service/Sales Representative
Comcast
11.2016 - 11.2019
Customer Service Representative
Igor - T Mobile Communications
04.2015 - 07.2016
Cashier
Ross
01.2014 - 03.2015
Lauderhill High School