Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jasmine Talbert

Jackson,MS

Summary

Empathetic Customer Experience Associate recognized for high productivity and efficient task completion. Skilled in customer relationship management, conflict resolution, and communication strategies, ensuring positive outcomes in all interactions. Excel at using active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Experience Associate I

Humana
Jackson, MS
08.2024 - Current
  • Answered incoming calls, emails, and chats in a timely manner.
  • Identified opportunities to improve the customer experience through feedback analysis.
  • Assisting customers over the phone with billing and enrollment, listening and understanding customers' concerns, and providing information about the company's products and services.

Cashier

The Home Depot Inc
Jackson, MS
10.2022 - 04.2024
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Cashier

Jackson State University Student Affairs
Jackson, MS
09.2022 - 12.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.

Cashier

At Home LLC
Jackson, MS
03.2022 - 07.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.

Education

BBA - Finance

Jackson State University
Jackson, MS
05-2026

High School Diploma -

Callaway High School
Jackson, MS
06-2022

Skills

  • Social Media Monitoring
  • CRM Software
  • Trend Monitoring
  • Client Advocacy
  • De-Escalation Techniques
  • Quality Control
  • Call Documentation
  • Direct Sales
  • Customer Service
  • Regulatory Compliance
  • Order Processing
  • Computer Skills
  • Task Prioritization
  • Adaptability
  • High-energy attitude
  • Attention to Detail
  • Microsoft Office
  • Order Fulfillment
  • Issue and Complaint Resolution
  • Complaint Investigation
  • Account Reconciliation
  • Document and Records Management
  • Time Management
  • Billing Adjustments and Refunds
  • Medical terminology knowledge
  • Excellent Communication
  • Self Motivation
  • Reliability

Accomplishments

  • Mu Alpha Theta
  • National Honor Society
  • Callaway High School's Class of 2022's Salutatorian
  • National Society for Collegiate Scholars
  • Golden Key Honor Society
  • Dean's List
  • Collegiate Entrepreneurs' Organization

Timeline

Customer Experience Associate I

Humana
08.2024 - Current

Cashier

The Home Depot Inc
10.2022 - 04.2024

Cashier

Jackson State University Student Affairs
09.2022 - 12.2022

Cashier

At Home LLC
03.2022 - 07.2022

BBA - Finance

Jackson State University

High School Diploma -

Callaway High School

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Jasmine Talbert