Jasmine Taylor
Hueytown,AL
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Specialist promoting exemplary talents in reviewing accounts and identifying issues.
Overview
10
10
years of professional experience
Work History
Patient Obsever
Always Best Care
Birmingham, AL
04.2024 - Current
- Reduced risk of falls or injuries by closely monitoring high-risk patients and implementing appropriate precautionary measures.
- Improved patient safety by vigilantly monitoring their condition, promptly reporting changes or concerns to the appropriate healthcare professionals.
- Supported patient privacy by adhering to confidentiality regulations and maintaining discretion when discussing sensitive information with colleagues or other healthcare professionals.
- Ensured proper hand-off communication between shifts, facilitating continuity of care for all observed patients throughout their stay at the facility.
- Promoted a calm atmosphere within the unit through professional demeanor, conflict resolution skills, and active listening techniques when interacting with patients or family members.
Senior Fraud and Claims Specialist
Wells Fargo
Homewood, AL
02.2017 - Current
- Managed a high volume of calls effectively by Investigating account activity and patterns.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Assist branch staff with identifying fraudulent checks, and prevent potential losses.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Conducted thorough investigations into possible money laundering activities, leading to significant recovery efforts.
Transporter II
Children's Of Alabama Hospital
Birmingham, AL
07.2014 - 02.2017
- Warmly greeted patients and visitors and made each feel welcome.
- Sanitize beds and cribs
- Deliver, pickup beds and cribs to and from patient rooms.
Education
Diploma - Medical Billing And Coding
DeVry University
Villa Park, IL06.2022
Skills
- Effective Note-taking
- Active Learning
- Clinical education
- Empathy Display
- AML Compliance
- Transaction monitoring
- Ethics and integrity
- Regulatory knowledge
- Investigation techniques
- Fraud prevention
- Telephone and email etiquette
- Effective Communication
- Call Management
Timeline
Patient Obsever
Always Best Care
04.2024 - Current
Senior Fraud and Claims Specialist
Wells Fargo
02.2017 - Current
Transporter II
Children's Of Alabama Hospital
07.2014 - 02.2017
Diploma - Medical Billing And Coding
DeVry University