Jasmine Taylor
Hueytown,AL
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Specialist promoting exemplary talents in reviewing accounts and identifying issues.
Overview
10
10
years of professional experience
Work History
Patient Obsever
Always Best Care
04.2024 - Current
- Reduced risk of falls or injuries by closely monitoring high-risk patients and implementing appropriate precautionary measures.
- Improved patient safety by vigilantly monitoring their condition, promptly reporting changes or concerns to the appropriate healthcare professionals.
- Supported patient privacy by adhering to confidentiality regulations and maintaining discretion when discussing sensitive information with colleagues or other healthcare professionals.
- Ensured proper hand-off communication between shifts, facilitating continuity of care for all observed patients throughout their stay at the facility.
- Promoted a calm atmosphere within the unit through professional demeanor, conflict resolution skills, and active listening techniques when interacting with patients or family members.
Senior Fraud and Claims Specialist
Wells Fargo
02.2017 - Current
- Managed a high volume of calls effectively by Investigating account activity and patterns.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Assist branch staff with identifying fraudulent checks, and prevent potential losses.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Conducted thorough investigations into possible money laundering activities, leading to significant recovery efforts.
Transporter II
Children's Of Alabama Hospital
07.2014 - 02.2017
- Warmly greeted patients and visitors and made each feel welcome.
- Sanitize beds and cribs
- Deliver, pickup beds and cribs to and from patient rooms.
Education
Diploma - Medical Billing And Coding
DeVry University
Villa Park, IL06.2022
Skills
- Effective Note-taking
- Active Learning
- Clinical education
- Empathy Display
- AML Compliance
- Transaction monitoring
- Ethics and integrity
- Regulatory knowledge
- Investigation techniques
- Fraud prevention
- Telephone and email etiquette
- Effective Communication
- Call Management
Timeline
Patient Obsever
Always Best Care
04.2024 - Current
Senior Fraud and Claims Specialist
Wells Fargo
02.2017 - Current
Transporter II
Children's Of Alabama Hospital
07.2014 - 02.2017
Diploma - Medical Billing And Coding
DeVry University