Jasmine Taylor
Clarksville,TN
Summary
Well-qualified Training Specialist adept at planning and implementing virtual trainings.. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
6
6
years of professional experience
Work History
Trainer Associate
Optum
Franklin, TN ( Remote )
05.2022 - Current
- Excellent Presentation skills for live audiences of 20+ participates such as new hires and tenured agents.
- Approving timesheets
- Working with agents to troubleshoot issues
- Excellent verbal and written communication. organizational, interpersonal and strong customer service skills.
- Established and maintained quality control standards.
- Provided coaching to employees
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Scheduling Coordinator
Optum
Franklin, TN
08.2018 - 05.2022
- Scheduled members for their in home visits
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Beech Senior High School
Hendersonville05.2011
Associate of Applied Science - Nursing
Nashville State Community College
Skills
- Efficient with Microsoft documents such as word, excel, outlook, and powerpoint
- Constructive Feedback
- Team Meetings
- Excellent communication and written skills
- New Hire Training
- Functions well independently and as a team member
Timeline
Trainer Associate
Optum
05.2022 - Current
Scheduling Coordinator
Optum
08.2018 - 05.2022
High School Diploma -
Beech Senior High School
Associate of Applied Science - Nursing
Nashville State Community College