Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Taylor

Columbus,OH

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Astute with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Overview

5
5
years of professional experience

Work History

Health Plan Renewal Agent

Molina Healthcare
Work From Home
06.2023 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Internet Support Representative

Charter Spectrum
Columbus, OH
04.2022 - 01.2023
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided simultaneous analytical duties for Number websites and online assets.
  • Created user accounts and assigned permissions.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Researched and identified solutions to technical problems.

Fraud Specialist

JPMorgan Chase
Westerville, OH
09.2021 - 04.2022
  • Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.

Internet Support Representative

Charter Spectrum
Columbus, OH
02.2020 - 09.2021
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided simultaneous analytical duties for Number websites and online assets.
  • Created user accounts and assigned permissions.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Education

Mason Anthony School Of Cosmetology
Westerville, OH

Paul Mitchell
Westerville, OH
07.2017

GED -

Adult And Community Education, Columbus City Schools
Columbus, OH
03.2013

Skills

  • First Level Support
  • Current Trends
  • Customer Support Analysis
  • Client Support
  • Customer Inquiries
  • Customer Care
  • Microsoft Edge
  • Microsoft Office
  • Microsoft Windows and Office
  • Troubleshooting Network Issues
  • Call Management
  • Critical Thinking
  • Ensuring customer satisfaction
  • Documenting information
  • Customer Complaint Resolution
  • Clear Communication
  • Goal-oriented mindset
  • Customer service abilities
  • Problem-Solving

Timeline

Health Plan Renewal Agent

Molina Healthcare
06.2023 - Current

Internet Support Representative

Charter Spectrum
04.2022 - 01.2023

Fraud Specialist

JPMorgan Chase
09.2021 - 04.2022

Internet Support Representative

Charter Spectrum
02.2020 - 09.2021

Mason Anthony School Of Cosmetology

Paul Mitchell

GED -

Adult And Community Education, Columbus City Schools
Jasmine Taylor