JASMINE THAMMAVONG
Arvada,USA
Summary
Dependable professional with track record of success in field, attention to detail and critical thinking skills to thrive in data-driven environments. Seeks opportunities to improve processes and workflows for team benefit. Hardworking and excels at multitasking.
Overview
28
28
years of professional experience
Work History
Operation Specialist Payment Operations
Wells Fargo Bank
Denver, USA
11.2001 - 09.2024
- Perform verify call back to internal and external clients
- Manages client incoming calls as well as queue, providing excellent customer service
- Uses Global Sanction Management Operations system (GSMOS) to complete OFAC screening with minimal or no supervision
- Research and resolve moderately complex operational tasks, accountable for the entire process from receipt of work to resolution and closure to include origination source documents, data adherence to regulations, processing payments, resolve discrepancies and process unique rejects or exceptions
- Work under close supervision, follow established procedures, identify opportunities to determine appropriate course of action within defined scope of responsibility
- Review and analyze inquiries and operational challenges that require research, evaluation
- Consult with management for more complex issues to assist with the appropriate course of required action
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Deadline driven environment
Data Processing Clerk II
Wells Fargo Bank
Golden, Co
01.1998 - 11.2001
- Responsible for verifying wire details with our clients based on the wire agreement on file via phone, with knowledge of our customers' wire agreements.
- Reviewed customer account information to ensure accuracy of billing statements.
Production Specialist
08.1996 - 12.1998
- Manufacture tactical products: compasses, thermometers, altimeters, safety and survival gear, and outdoor tools based on product specifications.
- Follow specific guidelines and procedures.
- Ensured accurate and timely completion of production orders.
Education
High School -
East Hartford High School
Hartford, CTSkills
- Communication
- Flexibility
- Detail-oriented
- Time management
- Multitasking
- Data collection
Community Service
- Christian Action Guild Thrift
- Wat Buddhapunyaram of Colorado
Awards
Gold Coins, 2012
Timeline
Operation Specialist Payment Operations
Wells Fargo Bank
11.2001 - 09.2024
Data Processing Clerk II
Wells Fargo Bank
01.1998 - 11.2001
Production Specialist
08.1996 - 12.1998
High School -
East Hartford High School
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