26 years of banking experience
Hi, I’m
JASMINE THAMMAVONG
Arvada,USA
Summary
Overview
28
years of professional experience
Work History
Wells Fargo Bank
Operation Specialist Payment Operations
11.2001 - 09.2024
Job overview
- Company Overview: Wells Fargo Bank is a diversified, community-based financial services company that provides banking, investment, mortgage, and consumer and commercial finance
- Perform verify call back to internal and external clients
- Specifically due to overdraft & Customer set limit./ Non-balance
- Manages client incoming calls as well as queue, providing excellent customer service
- Uses Global Sanction Management Operations system (GSMOS) to complete OFAC screening with minimal or no supervision
- Anomaly Detection Service Layer (ADSL)
- Enterprise Payment Execution (EPE)
- Research and resolve moderately complex operational tasks, accountable for the entire process from receipt of work to resolution and closure to include origination source documents, data adherence to regulations, processing payments, resolve discrepancies and process unique rejects or exceptions
- Work under close supervision, follow established procedures, identify opportunities to determine appropriate course of action within defined scope of responsibility
- Review and analyze inquiries and operational challenges that require research, evaluation
- Consult with management for more complex issues to assist with the appropriate course of required action
- Analyze and present recommendations for resolving more complex situations and exercise some independent judgment while developing of understanding of policies, procedures and compliance regulations
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Utilizes
- HOGAN, SVP
- Deadline driven environment
- Wells Fargo Bank is a diversified, community-based financial services company that provides banking, investment, mortgage, and consumer and commercial finance
Wells Fargo Bank
Data Processing Clerk II
01.1998 - 11.2001
Job overview
- Company Overview: Wells Fargo Bank is a diversified, community-based financial services company that provides banking, investment, mortgage, and consumer and commercial finance
- Responsible for verifying wire details with our clients based wire agreement on file via phone knowledge of our customers wire agreement
- With minimal or no supervision
- Deadline driven environment
- Wells Fargo Bank is a diversified, community-based financial services company that provides banking, investment, mortgage, and consumer and commercial finance
Production Specialist
08.1996 - 12.1998
Job overview
- Manufacture tactical products; compasses, thermometers, altimeters, safety & survival gears and outdoor tools based on product specifications
- Follow specific guidelines & procedures
Education
East Hartford High SchoolHartford, CT
High School
University Overview
Skills
- Manage clients incoming calls
- Provide excellent customer service
- Research and resolve moderately complex operational tasks
Awards
Awards
Gold Coins, 2012Community Service
Community Service
- Christian Action Guild Thrift
- Wat Buddhapunyaram of Colorado
Timeline
Operation Specialist Payment Operations
Wells Fargo Bank
11.2001 - 09.2024
Data Processing Clerk II
Wells Fargo Bank
01.1998 - 11.2001
Production Specialist
08.1996 - 12.1998
East Hartford High School
High School
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