Jasmine Theophil
Miami,FL
Summary
Skilled security officer offering over 12 years of experience in security. Highly experienced in de-escalating conflicts and controlling behaviors. Background includes monitoring entrances, facility grounds and closed circuit feeds.
Overview
12
12
years of professional experience
Work History
Unarmed Security Officer/Receptionist
Firstservice Residential
09.2022 - Current
- Responsible for conducting professional daily interaction with apartment residential clients to business management personnel
- Served as a physical deterrent to possible criminal activity up to and including thefts, property damage and injuries on contracted property assignments
- Observed and reported irregularities like leaking water pipes, security doors left unlocked, presence of unauthorized persons, bomb threats, elevator emergencies, etc
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
Receptionist
Sage Dental
04.2019 - 05.2021
- Assisting with medical records management and filing.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Unarmed Security Officer/Receptionist
Elite Guard Security
05.2016 - 02.2018
- Directed guests around building and answered accessibility questions.
- Completed full building and grounds patrols to spot and investigate concerns.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Front Desk Receptionist
KYU
08.2012 - 10.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
Education
High School Diploma -
American Worldwide Academy High School
Miami, FL06.2012
Skills
- Bilingual (creole/english)
- Report Writing
- Incident Reporting
- Two-way radio correspondence
- Integrity and Honesty
- Situational Awareness
- Organization skills
- Time Management
- Telephone skills
- Conflict de-escalation
- Assertiveness
Languages
creole
Native or Bilingual
Timeline
Unarmed Security Officer/Receptionist
Firstservice Residential
09.2022 - Current
Receptionist
Sage Dental
04.2019 - 05.2021
Unarmed Security Officer/Receptionist
Elite Guard Security
05.2016 - 02.2018
Front Desk Receptionist
KYU
08.2012 - 10.2014
High School Diploma -
American Worldwide Academy High School