Jasmine Thompson
Accountant
Carrollton,TX
Summary
Recent graduate with a Bachelor of Science in Accounting, bringing 6+ years of experience in healthcare, billing, and customer service. Background includes roles in insurance processing, patient accounts, and front-desk coordination within fast-paced medical and office environments. Recognized for balancing empathy with efficiency, maintaining accuracy under pressure, and communicating effectively across departments. Proven ability to manage multiple priorities and support revenue cycle operations. Actively seeking entry level opportunities in corporate accounting and healthcare finance.
Overview
12
12
years of professional experience
Work History
RCM/EBO Specialist
JTS Health Partners
Remote
10.2025 - Current
- Review EOBs, remittances, and payer documentation to resolve 35 outstanding claims daily.
- Navigate payer portals such as Availity, Optum, MMIS, and Medicare contractors and Oracle Health.
- Analyze unpaid, underpaid, and denied claims to identify root cause and required action
- Work assigned AR inventories, aging reports, and credit balances to resolution.
- Submit corrected claims, appeals, and reconsiderations with appropriate documentation
Medical Receptionist
Texas Health Physician Group
Allen, TX
01.2023 - 10.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Answered phone calls and messages for five-physician medical facility, scheduling appointments, and handling patient inquiries.
Customer Service Advocate
New York Life Insurance Co
Plano, TX
02.2019 - 01.2023
- Managed an average of 60 customer calls per day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Assist customers with outbound calls to provider's office to obtain medical records for disability claim.
Patient Account Specialist
IKS Health
Coppell, TX
03.2015 - 11.2018
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Managed 8 medical accounts independently
Collection Specialist
CMI Group
Carrollton, TX
06.2014 - 08.2015
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
Bachelor of Science - Accounting
Louisiana State University in Shreveport
Shreveport, LA05.2025
Skills
- Financial Statement Preparation (Academic)
- Account Reconciliation & Adjustments
- Accounts Payable/Receivable Processing
- GAAP Knowledge & Journal Entries (Academic)
- QuickBooks Experience (Academic)
- Insurance Knowledge (Medicaid, Medicare)
- Account Management
- Customer Account Management
- Medical Billing
- EMR( NexGen, Epic, Athena Health)
- Microsoft Office Suite Proficiency
- Microsoft Excel (PivotTables, VLOOKUP, Basic Marcos)
- Proficiency with Cerner Community Works EHR
Timeline
RCM/EBO Specialist
JTS Health Partners
10.2025 - Current
Medical Receptionist
Texas Health Physician Group
01.2023 - 10.2023
Customer Service Advocate
New York Life Insurance Co
02.2019 - 01.2023
Patient Account Specialist
IKS Health
03.2015 - 11.2018
Collection Specialist
CMI Group
06.2014 - 08.2015
Bachelor of Science - Accounting
Louisiana State University in Shreveport