Jasmine TIsby
Hilliard,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Account Partner
Innosource
Dublin Ohio
09.2023 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Responded to customer inquiries and provided detailed account information.
- Used SAP and Sales force to keep accurate records pertaining to inventory and account notes.
Research Analyst
OPOC.us
11.2022 - 04.2023
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Built relationships with customers and community to promote long term business growth
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Generated quotes and proposals for clients to match individual needs
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Warehouse Clerk
Victoria Secret PINK
07.2020 - 11.2022
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Verified orders by comparing names and quantity of items packaged with shipping documents
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
Call Center Representative
Teleperformance USA
02.2019 - 07.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Investigated and resolved customer inquiries and complaints quickly
- Documented and detailed calls and complaints using call center's CRM database.
Education
High School Diploma -
Briggs High School
Columbus, OHSkills
- Data Quality Assessment
- Information Confidentiality
- Coordination
- Microsoft Word
- Active Listening
Timeline
Customer Account Partner
Innosource
09.2023 - Current
Research Analyst
OPOC.us
11.2022 - 04.2023
Warehouse Clerk
Victoria Secret PINK
07.2020 - 11.2022
Call Center Representative
Teleperformance USA
02.2019 - 07.2020
High School Diploma -
Briggs High School