Jasmine Tolliver
Huntsville,AL
Summary
Positive and upbeat Guest service agent successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Communicative Guest service agent with 4 years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
20
20
years of professional experience
Work History
Guest Service Agent
Woodspring Suites
Madison, AL
11.2019 - Current
- Responded to guests, including email, telephone and in-person inquiries.
- Provided guest assistance and information regarding local attractions and points of interest.
- Managed guest check-in and check-out procedures, reservations and payments.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Answered guest inquiries regarding hotel offerings and services.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Corrected guest issues promptly with knowledgeable and friendly service.
Customer Service Lead
MAPCO Mart
Huntsville, AL
02.2018 - 08.2019
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Helped customers find specific products, answered questions and offered product advice.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Sales Associate
Tuesday Morning
Huntsville, AL
08.2017 - 08.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Increased purchase amounts by cross-selling with similar products.
- Collected payments and provided accurate change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Sales Associate
MAPCO Mart
Huntsville, AL
04.2015 - 07.2017
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
Party Hostess
Chuck E Cheese
Huntsville, AL
03.2009 - 02.2013
- Responded promptly and politely to guest questions and requests and de-escalated conflicts.
- Delivered clear, audible instructions for games and activities in language appropriate for age group.
- Wore required costumes and props to fulfill party requirements.
- Greeted and logged in each guest, delivering instructions and details on games and party activities.
- Used opportunities to upsell to guests during events, suggesting add-ons and gifts and token specials.
- Interacted with guests and participated in event activities, giving next-level attention to guests of honor.
- Served food and beverages to guests and refilled glasses promptly.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Sales Associate
Dillards Dept Store
Huntsville, AL
09.2007 - 01.2009
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
- Increased purchase amounts by cross-selling with similar products.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Adhered to company initiatives and achieved established goals.
Party Hostess
Chuck E Cheese
Huntsville, AL
03.2004 - 06.2007
- Responded promptly and politely to guest questions and requests and de-escalated conflicts.
- Delivered clear, audible instructions for games and activities in language appropriate for age group.
- Wore required costumes and props to fulfill party requirements.
- Greeted and logged in each guest, delivering instructions and details on games and party activities.
- Began and ended events punctually by monitoring time and pacing schedule of activities.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Answered customers' questions about hours, seating, current wait time and other information.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
Education
GED -
J.F. Drake State Community And Technical College
Huntsville, AL05.2012
S.R. Butler High
Huntsville, AL05.2006
Some College (No Degree) -
J.F. Drake State Community And Technical College
Huntsville, ALSkills
- Hotel Amenity Information
- Guest Service and Assistance
- Guest Check-In and Check-Out
- Effective Planning
- Hospitality Services
- Nightlife Recommendations
- Cash Management
- Team Member Development
- Listening Skills
Timeline
Guest Service Agent
Woodspring Suites
11.2019 - Current
Customer Service Lead
MAPCO Mart
02.2018 - 08.2019
Sales Associate
Tuesday Morning
08.2017 - 08.2018
Sales Associate
MAPCO Mart
04.2015 - 07.2017
Party Hostess
Chuck E Cheese
03.2009 - 02.2013
Sales Associate
Dillards Dept Store
09.2007 - 01.2009
Party Hostess
Chuck E Cheese
03.2004 - 06.2007
GED -
J.F. Drake State Community And Technical College
S.R. Butler High
Some College (No Degree) -
J.F. Drake State Community And Technical College