Jasmine Upper
Orlando,FL
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Medical Office Assistant
Orlando Health
Orlando, FL
06.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests..
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Health Advisor
US Health Advisors
Orlando, FL
11.2022 - Current
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Promoted available resources and connected individuals with services.
- Helped members navigate the enrollment process and choose appropriate options.
- Resolved problems related to benefits, eligibility, and claims.
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Maintained a full and current understanding of available plans, products, and services.
- Assisted individuals, families, and small businesses with acquiring health, vision, life, and dental insurance.
- Developed and implemented health education programs to help individuals and communities improve health and well-being.
Bartender
Gilt Night Club
Orlando
11.2021 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
Server
Buffalo Wild Wings
Orlando, FL
08.2020 - 11.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
Education
Bachelors - Marketing
University of Central Florida
Orlando, FL12.2023
Skills
- Marketing Strategy Development
- Investment Options
- Financial Needs Assessment
- Professional Relationships
- Consultative Selling Techniques
- Sales and Marketing Methods
- Customer Presentations
- Conflict Management
- Business Opportunity Development
- Customer Needs Assessments
- HIPAA Guidelines
- Product Knowledge
- Critical Thinking
- Partnership Development
Timeline
Medical Office Assistant
Orlando Health
06.2023 - Current
Health Advisor
US Health Advisors
11.2022 - Current
Bartender
Gilt Night Club
11.2021 - 12.2022
Server
Buffalo Wild Wings
08.2020 - 11.2021
Bachelors - Marketing
University of Central Florida