JASMINE VEGA
Mesa,Arizona
Summary
Skilled team player with strong background in variety of work environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Motivated to continue to learn and grow with the company.
Overview
6
6
years of professional experience
Work History
Server
Nandos Mexican Cafe
08.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Level-head during peak hour.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Thrives in a team environment.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
SPECIAL SERVICES ASSOCIATE
Home Depot
02.2019 - 06.2021
- Solved complaints by customers and issued credits for returned merchandise
- Assist customers with creating, pick up in store and curbside orders
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Greet all customers and provided prompt and friendly service
- Strive to increased customer satisfaction ratings by 100% every month
- Answer calls to direct customer to the correct department and may have to assists customers over the phone regarding orders
- Assist the Pro Desk with phone sells and special orders for contractors
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Handles Penske and Home Depot truck/van rentals
- Check order inventory
- Keep a clean work environment
- Strive to work as a team.
HOSTESS
Los Gringos Locos
11.2017 - 02.2019
- Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times
- Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts
- Reviewed and periodically updated seating chart to reflect open and occupied seating
- Supported servers by greeting tables after escorting to seats, providing water or taking beverage orders, and running food
- Cleaned and sanitized tables, menus, and dining areas in accordance with company and industry standards
- Answered the phone to take delivery or pickup orders from callers.
Education
Associate's Degree - Communications
Mesa Community College
Mesa, AZ12.2021
High School Diploma -
Apache Junction High School
Apache Junction, AZ05.2019
Skills
- Analytical thinking
- Multitasking
- Open to learning new ideas
- Organization
- Public speaking
- Problem solving
- Task prioritization
- Teamwork
Volunteer Experience
- Superstition Community Food Bank
- Phoenix Volunteers
Timeline
Server
Nandos Mexican Cafe
08.2021 - Current
SPECIAL SERVICES ASSOCIATE
Home Depot
02.2019 - 06.2021
HOSTESS
Los Gringos Locos
11.2017 - 02.2019
Associate's Degree - Communications
Mesa Community College
High School Diploma -
Apache Junction High School
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