Jasmine Velasquez
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
years of professional experience
1
1
Certification
Work History
CNA Student
Sisucare Education
08.2024 - 11.2024
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Supported needs of residents under long-term care.
- Delivered high-quality care to patients in the facility
Call Center Representative
Medwatchers
10.2022 - 02.2023
- Educated customers on product and service benefits, explaining features and answering questions.
- Set up appointments with interested customers according to schedule availability.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
EVS
Hiecare/ucsd la jolla
10.2017 - 11.2017
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Vacuumed carpets,
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Delivered services to customer locations within specific timeframes.
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Removed soiled linens
Education
Certification -
Sisucare Education
1754 Technology Drive, Suite # 212 San Jose, CA 9510.2024
High School Diploma -
The Charter School of San Diego
San Diego, United States06.2014
Skills
- Professionalism
- Time Management
- Effective Communication
- Problem-Solving
- Multitasking Abilities
- Continuous Improvement
- Heavy Lifting
- Excellent Communication
- Empathy and Compassionate Care
- Healthcare ethics
Certification
- SPT - Sterile Processing Technician
Timeline
CNA Student
Sisucare Education
08.2024 - 11.2024
Call Center Representative
Medwatchers
10.2022 - 02.2023
EVS
Hiecare/ucsd la jolla
10.2017 - 11.2017
Certification -
Sisucare Education
High School Diploma -
The Charter School of San Diego
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