Jermaria Moore
Louisville
Summary
Results-driven Debt Collector with United Collection Bureau, skilled in negotiation and debt recovery strategies. Proven ability to enhance client relations and achieve repayment goals through effective communication and systematic account tracking. Demonstrated professionalism and persistence in resolving disputes, ensuring compliance while optimizing payment processing.
Motivated Debt Collector with strong negotiation skills and attention to detail. Managed account inquiries and executed effective debt recovery strategies to optimize repayment plans. Committed to maintaining compliance and enhancing service quality through systematic documentation.
Overview
5
5
year of professional experience
4
4
Certification
Work History
CNA Student
Blueprint 502
Louisville, KY
08.2025 - Current
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Monitored and maintained a sanitary environment, effectively reducing potential hazards related to infections and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Demonstrated strong communication abilities by actively listening and conducting effective verbal interactions with patients and colleagues, ensuring clarity and understanding.
- Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
- Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
- Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
- Practiced proper infection control measures to prevent cross-contamination between patients and staff members.
- Navigated high-pressure environments by prioritizing and executing multiple tasks concurrently, maintaining productivity and focus.
- Gained extensive hands-on experience through clinical rotations in various healthcare environments, focusing on patient assessment and treatment.
Debt Collector
United Collection Bureau
Jeffersonville, IN
01.2025 - 01.2026
- Executed negotiation strategies during inbound and outbound calls to optimize debt repayment plans.
- Utilized collection software to systematically track accounts and maintain accurate payment status records.
- Investigated and clarified customer inquiries and disputes concerning account balances, ensuring accurate and timely responses.
- Systematically documented client communications to uphold regulatory compliance and enhance service quality.
- Managed over 100 calls per day and continuously exceeded collection goal by more than 10%
Education
GED -
Blueprint 502
Louisville, KY05.2026
Skills
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
- Client relations
- Negotiation
- HIPPA
- Goal setting
- Professionalism
- Payment processing
Certification
- BLS - Basic Life Support
- OSHA 10
- Hazmat and PPE
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CNA Student
Blueprint 502
08.2025 - Current
Debt Collector
United Collection Bureau
01.2025 - 01.2026
GED -
Blueprint 502