Valery Rosales
Lubbock,TX
Summary
Dedicated CNA with expertise in patient care, time management, and promoting resident independence. Proven ability to enhance patient satisfaction through compassionate and attentive service.
Overview
7
7
years of professional experience
Work History
CNA
Avir at Lubbock
Lubbock, TX
10.2025 - Current
- Trained new staff on best practices for resident assistance and safety procedures.
- Implemented improvement initiatives that enhanced patient satisfaction scores within the facility.
- Streamlined documentation processes to improve accuracy and efficiency in resident records management.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
CNA
Heritage Oaks Nursing and Rehabilitation Center
Lubbock, TX
02.2024 - 10.2025
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for prompt care adjustments.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Made sure they were fed, also bathed and ready for the day
Housekeeper
Heritage Oaks Nursing and Rehabilitation Center
Lubbock, TX
02.2023 - 02.2024
- Collaborated with nursing staff to prioritize cleaning tasks based on resident needs.
- Implemented efficient cleaning schedules to enhance operational workflow within the facility.
- Mentored junior housekeepers to improve team performance and adherence to standards.
- Enhanced resident satisfaction scores through attention to detail in daily housekeeping tasks.
Cook
Aramark
Lubbock, TX
04.2022 - 02.2023
- Prepared nutritious meals following dietary guidelines and school policies.
- Maintained cleanliness and organization of kitchen and food storage areas.
- Collaborated with staff to plan and execute menu offerings based on seasonal ingredients.
- Trained new team members on food safety practices and kitchen procedures.
Debt Collector
Paramount Recovery Systems
6102 Chicago Ave
10.2021 - 04.2022
- Managed outbound calls to collect outstanding debts from clients.
- Negotiated payment plans and settlements to resolve overdue accounts.
- Documented interactions with clients in debt management software.
- Assisted in maintaining accurate records of account statuses and payments.
Housekeeper
Windmill Villiage Nursing and Rehab
507 M.L.K Blvd
02.2021 - 09.2021
- Maintained cleanliness and sanitation standards in resident rooms and common areas.
- Assisted in training new staff on housekeeping protocols and safety procedures.
- Utilized cleaning equipment and chemicals safely for effective disinfection.
- Conducted regular inventory checks of cleaning supplies to ensure adequate stock levels.
Laundry Attendant
The Overton Hotel
2332 Overton Drive
04.2020 - 11.2020
- Operated laundry machines and equipment to maintain efficiency and cleanliness.
- Sorted, washed, dried, and folded linens and garments according to hotel standards.
- Maintained inventory of cleaning supplies and communicated needs to management.
- Inspected finished laundry for quality assurance before distribution to departments.
Server
Carillon Nursing And Rehab
1717 Norfolk Ave
11.2018 - 03.2020
- Delivered exceptional dining experiences by anticipating guest needs and providing attentive service.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
- Maintained cleanliness and organization of dining areas to enhance customer satisfaction.
- Assisted in training new servers on menu offerings and service protocols.
Education
High School Diploma -
Shallowater High School
Shallowater, TXSkills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Activity organization
- Organizational skills
- Event planning experience
- Program development
- Volunteer recruitment
- Team management
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
- Call center experience
- Stress tolerance
Timeline
CNA
Avir at Lubbock
10.2025 - Current
CNA
Heritage Oaks Nursing and Rehabilitation Center
02.2024 - 10.2025
Housekeeper
Heritage Oaks Nursing and Rehabilitation Center
02.2023 - 02.2024
Cook
Aramark
04.2022 - 02.2023
Debt Collector
Paramount Recovery Systems
10.2021 - 04.2022
Housekeeper
Windmill Villiage Nursing and Rehab
02.2021 - 09.2021
Laundry Attendant
The Overton Hotel
04.2020 - 11.2020
Server
Carillon Nursing And Rehab
11.2018 - 03.2020
High School Diploma -
Shallowater High School