Jessica Witmer
Cheltenham,PA
Summary
Higher education student accounts professional focused on billing systems, collections follow-up, payment processing, and account reconciliation. Supports students and families through clear communication, flexible payment arrangements, and careful resolution of past-due balances. Also manages vendor coordination, compliance requirements, and system-driven workflow improvements that strengthen service and financial outcomes.
Overview
11
11
years of professional experience
Work History
Director of Student Accounts
Manor College
Jenkintown, Pennsylvania
09.2026 - Current
- Managed student billing, payments, and account inquiries, ensuring accurate and timely processing at Manor College
- Oversaw tuition posting, refunds, and balance adjustments, maintaining account accuracy and compliance
- Directed collections follow-up and resolved past-due account issues
- Reconcile student account records with finance and registration systems
- Partner with financial aid and registrar teams on account changes
- Maintain compliance with college policies and student privacy requirements
- Negotiate contracts with third-party vendors who provide services related to student account operations.
- Coordinate payment plans and installment agreements with students and families
Assistant Director of Student Accounts/ Bursar
Manor College
Jenkintown, PA
08.2024 - 09.2026
- Spearheaded the selection of a campus payment provider, achieving reduction in costs while ensuring seamless integration with the new Student Information System (SIS). Orchestrated the full RFP process, from vendor outreach and technical demonstrations to final executive review and partnership finalization.
- Cultivated partnership with TFC Tuition to implement flexible payment plan options, enhancing access to higher education and supporting student retention.
- Review and post charges to student accounts within Anthology. Create custom invoices for third party payers and letters of credit. Create and manage both formal and custom payment plans within TouchNet as well as custom extensions of credit with TFC Tuition.
- Managed inactive student collections procedures including in-house payment plans and 30/60/90/demand letters.
- Established partnerships with collection agencies to negotiate improved terms and mitigate bad debt.
- Created Student Financial Responsibility Agreement and directed the approval process with executive leadership to standardize financial accountability among students.
- Conduct comprehensive data mapping meetings with 3D Technologies to align legacy student records with new SIS architecture, and ensure 100% data integrity during the migration process.
- Serve on the President's Cabinet, the College Management Team, and the SIS Committee.
Student Accounting Assistant
Montgomery County Community College
Blue Bell, PA
07.2021 - 08.2024
- Effectively managed and transferred credit balances of the current term and applied this funding against past due balances, reducing our bad debt by $250,000.00.
- Administered Touchnet by managing custom payment plans and refund processing, ensuring timely and accurate financial transactions.
- Reduced the average response time to within 24, hours of initial query through creation of templates.
- Recognized by a bursar for outstanding financial management performance and designated as Controller of Dynamics 365 CRM.
- Onboarded an assistant bursar and two administrators, training them on processes and policies to enhance team effectiveness.
Duplication and Distribution Technician
Montgomery County Community College
Blue Bell, PA
08.2017 - 07.2021
- Completed copy requests and ensured delivery to correct locations within 24 to 48 hours.
- Operated forklift and pallet jack to efficiently unload shipments.
- Created sale advertisements for assets on GovDeals and coordinated meetings with buyers.
Dispatcher
Super Shuttle
Tempe, AZ
04.2016 - 07.2017
- Monitored airport operations and coordinated van dispatching to optimize route assignments.
- Routed 100% of reservations for drivers covering the San Francisco and Oakland areas, ensuring routes are clean and got passengers to the airport on time.
- Fostered rapport and ensured customer satisfaction through effective communication with drivers, customers, and hotel staff on inbound calls.
Education
Associate in Arts Earned -
Mesa Community College
Mesa, AZ05-2017
Bachelor of Science - Accounting And Finance
Manor College
Jenkintown, PA10-2026
Skills
- Payment processing systems
- Financial reconciliation
- Debt recovery strategies
- Financial compliance oversight
- Supplier management expertise
- Project management
- Strategic decision-making
- Negotiation
- Analytical problem-solving
- Conflict resolution
- Teamwork and collaboration
- Time management abilities
- Leadership
- Interpersonal communication
- Research capabilities
- Adaptability
Accomplishments
- Participated in Merck Automation Challenge (11/2023 - 11/2023) 1 of 9 students selected for multi-disciplinary team tasked with solving a real-world automation problem in the pharmaceutical/biotechnology industry.
- First Generation College Graduate Graduated in May 2017 with an Associate's degree. Member of the Alpha Alpha Alpha Honor Society, a national honor society which recognizes diversity and the academic achievements of first-generation college graduates.
Affiliations
- American Society of Administrative Professionals (01/2024 - Present)
- Phi Theta Kappa National Honor Society (05/2015 - Present)
- Psi Beta National Honor Society (05/2016 - Present)
CERTIFICATES
- Getting Started in Finance & Bookkeeping Certificate from LinkedIn (01/2024 - 02/2024) 10+ hours Learning Path: Accounting Foundations: Bookkeeping, Quickbooks Training, Excel for Accounting, Understanding Cash Flow, +2 more courses
- Career Essentials in Administrative Assistance by Microsoft and LinkedIn (12/2023 - 01/2024) 11+ hours Learning Path: Administrative Professional and Communication Foundations, Microsoft 365, Collaboration, Time Management, +4 more courses
Timeline
Director of Student Accounts
Manor College
09.2026 - Current
Assistant Director of Student Accounts/ Bursar
Manor College
08.2024 - 09.2026
Student Accounting Assistant
Montgomery County Community College
07.2021 - 08.2024
Duplication and Distribution Technician
Montgomery County Community College
08.2017 - 07.2021
Dispatcher
Super Shuttle
04.2016 - 07.2017
Associate in Arts Earned -
Mesa Community College
Bachelor of Science - Accounting And Finance
Manor College