Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Jasmine Volley

Germantown,MD

Overview

9
9
years of professional experience

Work History

Patient Relations Coordinator

Luminis Health
05.2024 - Current
  • Handle escalated patient complaints professionally, working diligently towards satisfactory resolutions that foster continued loyalty towards the practice.
  • Facilitate communication between patients, physicians, nurses, and other healthcare team members for coordinated care efforts.
  • Offer simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Serve as a liaison between patients'' families and healthcare providers during hospital stays or outpatient visits, ensuring clear communication regarding treatment plans and progress updates.
  • Manage a caseload of a minimum of 20 cases per week

Patient Relations Coordinator

UW Health Patient Relations
05.2022 - 05.2024
  • Managed a caseload focusing on patient centered care and prepared investigations of patient/family complaints and grievances
  • Partnered with leadership to create action plans and related quality improvement
  • Coordinated and participated in patient–staff conferences to develop contracts for challenging patient behaviors
  • Served as the Clients Rights Specialist for Behavioral Health Psychiatry and AODA
  • Provided support to inpatient and outpatient staff regarding patient/family difficult events and behaviors

Probation and Parole Agent

Division of Community Corrections, Department of Corrections
01.2021 - 05.2022
  • Managed a caseload of at least fifty probationers and/or parolees
  • Assessed and prepared case plans for people in our care on both probation and parole
  • Prepared investigations, reports, and case records in a timely manner
  • Wrote Pre-Sentence Investigations - a report for the judge providing background on the ‘person in our care’
  • Established rapport and fostered positive behavior by utilizing evidence-based practices
  • Trauma Informed Care Committee
  • Informs the department's learning to respond appropriately to trauma in terms of clients
  • Enhances the department's response to trauma and how to better support victims

Security Officer

Security Services, UW Hospital and Clinics
03.2016 - 12.2020
  • Served and protected UW Health visitors, patients, and staff as well as monitored facilities
  • Interacted with law enforcement, corrections officers, and UW Health Staff on issues involving safety and security
  • Provided emergency assistance and appropriate response to crisis and maintained a calm presence during stressful situations
  • Conducted investigations, interviews, and wrote detailed reports involving serious hospital incidences
  • Monitored and observed over 1,300 security cameras
  • Provided assistance in conflict resolution and problem solving for patients and visitors

Security Partner, Exact Sciences
06.2018 - 03.2019
  • Assembled and documented detailed reports of security incidents on Exact Sciences properties
  • Executed administrative functions in a timely manner such as Incident Reports, logs, and daily activity reports
  • Monitored surveillance and various control systems, and responded to any suspicious activity
  • Facilitated drills and exercises, as well as networked with various departments to establish positive relationships with all Exact Sciences employees

Education

Bachelor of Science - Criminal Justice, Sociology

Guilford College
Greensboro, North Carolina
05.2015

The Washington Center For Intensive And Academic Seminars
12.2013

Skills

  • Proficient in Microsoft Office
  • Detail oriented
  • Healthcare systems
  • Patient confidentiality
  • Multitasking and organization
  • Team collaboration
  • Time management
  • Calm and effective under pressure

LANGUAGES

Conversational Spanish

Timeline

Patient Relations Coordinator

Luminis Health
05.2024 - Current

Patient Relations Coordinator

UW Health Patient Relations
05.2022 - 05.2024

Probation and Parole Agent

Division of Community Corrections, Department of Corrections
01.2021 - 05.2022

Security Partner, Exact Sciences
06.2018 - 03.2019

Security Officer

Security Services, UW Hospital and Clinics
03.2016 - 12.2020

Bachelor of Science - Criminal Justice, Sociology

Guilford College

The Washington Center For Intensive And Academic Seminars

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Jasmine Volley