Matthew Sangster
Beaverton
Summary
Healthcare advocate with a robust track record in patient support and care coordination. Expertise in healthcare navigation and conflict resolution ensures efficient triaging and resource allocation in fast-paced environments. Proven ability to enhance team productivity and maintain compliance while delivering compassionate, high-quality service.
Overview
27
27
years of professional experience
Work History
Patient Relations Coordinator
Providence Health Plans
Beaverton
12.2018 - Current
- Deliver high-quality customer service in a fast-paced healthcare environment while managing a high daily volume of member interactions
- Provide healthcare advocacy and support for health plan members by assessing needs, triaging concerns, and coordinating appropriate resources and services
- Assisted members with healthcare navigation, benefits inquiries, provider coordination, and issue resolution to enhance member experience
- Utilize EPIC, CareAdvance, Microsoft Office, and internal healthcare systems to document member cases, track follow-up activities, and ensure accurate communication
- Collaborated with leadership and cross-functional teams to identify and address workflow barriers, streamlining operational processes
- Supported team organization and workflow coordination as senior advocate, ensuring adherence to productivity and quality service standards
- Maintain strict confidentiality and compliance with HIPAA and organizational policies
Shop Manager
See’s Candies
11.1999 - 12.2018
- Advanced from Seasonal Associate to Shop Manager through consistent performance and leadership
- Managed daily store operations, ensuring effective staffing, scheduling, inventory management, customer service, merchandising, POS operations, and recruiting
- Led and trained team members in customer engagement, operational standards, and sales performance
- Built a strong customer-focused culture that contributed to repeat business and positive customer experiences
- Oversaw labor management and made operational decisions that supported store profitability and performance efficiency
- Cultivated communication, leadership, and conflict resolution skills through nearly two decades of management experience
- Greater Portland Metropolitan Area, Oregon
Education
Bachelor of Science - Business Administration, Marketing & Advertising, Psychology
Portland State University
01-2008
Skills
- Patient Advocacy
- Healthcare Navigation
- Care Coordination
- Health Insurance Support
- HIPAA Compliance
- Medical Terminology
- EPIC Systems
- CareAdvance Platform
- Microsoft Office Suite
- Problem Solving
- High-volume multitasking
- Cross-Functional Collaboration
- Organizational skills
- Adaptability to new systems
- Interpersonal communication
- Calm under pressure
- Patient Education
Timeline
Patient Relations Coordinator
Providence Health Plans
12.2018 - Current
Shop Manager
See’s Candies
11.1999 - 12.2018
Bachelor of Science - Business Administration, Marketing & Advertising, Psychology
Portland State University