Chelsei Reynaga
River Falls,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Patient Relations Coordinator
St Croix Therapy
05.2001 - Current
- Stayed calm under pressure and successfully navigated difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided unconditional support and service to patients, families and medical staff.
- Facilitated communication between patients and various departments and staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Recommended service and process improvements to minimize recurring patient issues and complaints.
- Verified patient insurance eligibility and entered patient information into system.
- Resolved customer complaints using established and developed follow-up procedures.
- Engaged with patients often as initial point of contact.
- Coordinated staff and client appreciation efforts to improve retention and morale.
Education
Certificate - Child Care Services
Chippewa Valley Technical College
Eau Claire, WIHigh School Diploma -
River Falls High School
River Falls01-1995
Skills
- Patient confidentiality/HIPAA Compliance
- Follow-up skills
- Appointment scheduling
- Registration management
- Multitasking and organization
- Eligibility determination
- Training coordination and development
- Customer service
- Electronic Medical Records updating
- Friendly and outgoing
- Patient education
- Relationship building
- HIPAA compliance
- Verbal and written communication
- Conflict resolution
- Problem-solving
- Passionate
- Team Collaboration
- Service Oriented
Timeline
Patient Relations Coordinator
St Croix Therapy
05.2001 - Current
Certificate - Child Care Services
Chippewa Valley Technical College
High School Diploma -
River Falls High School
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