Tamara Yowe
Birmingham,AL
Summary
Dynamic and results-oriented professional with a proven track record at Comcast, where I enhanced customer satisfaction and boosted sales through personalized service and issue resolution. Skilled in customer service and computer literacy, I excel in fast-paced environments, demonstrating exceptional multitasking, organization, and communication abilities. Committed to maintaining patient confidentiality and HIPAA compliance, I consistently achieve high patient retention rates and positive feedback.
Overview
7
7
years of professional experience
Work History
Patient Relations Coordinator
Heartsouth Cardiovascular Group
Alabaster, AL
03.2024 - 08.2024
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Handled escalated patient complaints professionally, working diligently towards satisfactory resolutions that fostered continued loyalty towards the practice.
- Served as a liaison between patients'' families and healthcare providers during hospital stays or outpatient visits, ensuring clear communication regarding treatment plans and progress updates.
- Coordinated medical records requests, ensuring proper handling and prompt delivery to authorized parties.
- Enhanced patient satisfaction by addressing concerns and providing prompt resolutions.
- Conducted regular follow-up calls to gauge patient satisfaction, addressing any issues or concerns as needed.
- Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations at all times.
- Managed incoming phone calls effectively by routing them to appropriate staff members or taking detailed messages when required.
- Provided exceptional customer service, resulting in high patient retention rates and positive feedback from clients.
- Developed strong relationships with patients, fostering trust and commitment to their care plans.
- Answered incoming calls, scheduled appointments and filed medical records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Customer Service/sales
Comcast
WFH
12.2023 - 08.2024
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted sales through effective product recommendations tailored to individual customer needs.
- Delivered excellent after-sales support, following up with customers regarding their purchases to ensure satisfaction and address any concerns proactively.
- Processed transactions quickly and accurately, contributing to smooth and efficient checkout experience.
- Enhanced customer experience by offering complementary products, increasing average transaction value.
- Resolved customer complaints with patience and understanding, enhancing overall customer satisfaction.
Production Worker
AGC Automotive
Alabaster, AL
03.2023 - 05.2024
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Worked the service department, packing Mercedes, Honda and Nissan Windows.
Cashier
Circle K
Helena, AL
02.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Data Entry Clerk
Progressive Finishes
Alabaster, AL
05.2017 - 06.2019
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Created spreadsheets for more efficient recordkeeping.
- Followed data entry protocols, rules and regulations.
- Checked for accuracy by verifying data and records.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
Education
Associates - Psychology
Lawson State Community College
Birmingham, ALDiploma -
Calera High
Calera, AL05.2010
Skills
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- Appointment Scheduling
- Customer Service
- Multitasking and Organization
- Team Collaboration
- HIPAA Compliance
- Money Handling
- Registration and Admissions
- Phone and Email Etiquette
- Medical Terminology
- Information Collection
- Reliability
- Excellent Communication
- Public Speaking
- Professionalism
- Computer Literacy
Timeline
Patient Relations Coordinator
Heartsouth Cardiovascular Group
03.2024 - 08.2024
Customer Service/sales
Comcast
12.2023 - 08.2024
Production Worker
AGC Automotive
03.2023 - 05.2024
Cashier
Circle K
02.2023 - 09.2023
Data Entry Clerk
Progressive Finishes
05.2017 - 06.2019
Associates - Psychology
Lawson State Community College
Diploma -
Calera High