Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bangie Burgos

Valrico,FL

Summary

Accomplished Patient Relations Coordinator with a proven track record at University Diagnostic Institute, enhancing patient satisfaction and streamlining processes. Expert in healthcare systems and adept at problem-solving, I significantly reduced wait times and improved care coordination. Skilled in EMR and maintaining patient confidentiality, my leadership ensures optimal patient outcomes and operational efficiency.

Overview

11
11
years of professional experience

Work History

Patient Relations Coordinator

University Diagnostic Institute
05.2023 - Current
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Coordinated patient referrals to specialists or additional services when necessary, providing seamless continuity of care for optimal patient outcomes.
  • Facilitated communication between patients, physicians, nurses, and other healthcare team members for coordinated care efforts.
  • Oversaw waiting room area, maintaining a clean and welcoming environment for patients during their visit.
  • Assisted in implementing new patient registration processes for increased efficiency and ease of use.
  • Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations at all times.
  • Supported billing department by verifying insurance coverage and collecting co-payments when necessary.
  • Conducted regular follow-up calls to gauge patient satisfaction, addressing any issues or concerns as needed.
  • Enhanced patient satisfaction by addressing concerns and providing prompt resolutions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Medical Office Assistant

Center Of Diabetics & Endocrinology
03.2022 - 04.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used EPIC to schedule appointments for doctor visits and procedures.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Performed Dexa Scans.
  • ABI's

Medical Auditor/Project Assistant - Remote

Ciox Healthcare
01.2021 - 01.2022
  • Provided support during external audits conducted by governmental agencies or third-party payers, ensuring timely completion and submission of required documentation.
  • Collaborated with healthcare providers to ensure accurate documentation for improved patient care quality and safety.
  • Assessed risks associated with billing practices based on the analysis of historical trends in claim denials.
  • Enhanced the accuracy of medical billing by thoroughly auditing patient records and identifying discrepancies.

Medical Records Clerk

Specialized Medical Services
01.2017 - 09.2019
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.

Certified Medical Assistant

Oak Street Health
08.2013 - 04.2017
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Measured patient spirometry.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared and administered medications to alleviate patient symptoms.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Completed EKGs and other tests based on patient presentation in office.

Education

Associate of Science - Biological And Physical Sciences

Wilbur Wright College
Chicago, IL
06.2001

Skills

    • Patient confidentiality
    • Healthcare Systems Knowledge
    • Insurance Verification
    • Appointment Scheduling
    • Problem-Solving
    • Multitasking and Organization
      • Team Leadership
      • EMR
      • Medical Billing
      • Scheduling Diagnostic Procedures
      • Attention to Detail
      • Decision-Making

Languages

Spanish
Full Professional

Timeline

Patient Relations Coordinator

University Diagnostic Institute
05.2023 - Current

Medical Office Assistant

Center Of Diabetics & Endocrinology
03.2022 - 04.2023

Medical Auditor/Project Assistant - Remote

Ciox Healthcare
01.2021 - 01.2022

Medical Records Clerk

Specialized Medical Services
01.2017 - 09.2019

Certified Medical Assistant

Oak Street Health
08.2013 - 04.2017

Associate of Science - Biological And Physical Sciences

Wilbur Wright College

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Bangie Burgos