Lynn Young
Valrico,FL
Summary
Detail-oriented professional with over 15 years of experience in customer support, corporate training, and technical writing. Proven ability to enhance client communication and streamline processes in high-volume environments. Actively seeking a position in customer support or technical writing where my strong organizational skills and commitment to clarity contributes to team success.
Overview
17
17
years of professional experience
Work History
Oil Commodity Broker
Broker Network
04.2025 - 08.2025
- Facilitate secure, efficient fuel transactions between verified global buyers and sellers
- Specialize in EN590 Diesel, Jet A1 Fuel, and other petroleum products
- Maintain strong relationships with refineries and mandates to close high-value deals
- Ensure compliance with international trade protocols
- Identified, researched, and assessed quality of potential vendors.
Sr. Alignment Specialist / Team Manager / Trainer
Viral Growth Media
02.2022 - 04.2025
- Managed onboarding, training, and strategic alignment for B2B clients scaling their operations
- Collaborated cross-functionally to streamline internal communication processes
- Supported technical infrastructure for remote coaching platforms
- Maintained quality of the team with ongoing training and reviews
Talent Acquisition | Trainer | Technical Writer | Team Manager
Alorica
08.2008 - 02.2022
- Progressed from Team Manager to Trainer and then to Human Resources
- Authored official training manuals and conducted onboarding sessions for over 500 employees for the call center.
- Trained staff on proprietary client software systems
- Conducted interviews and processed new hires as part of HR team
- Collaborated with department leaders to refine training content and improve retention
Education
High School Diploma -
Midlothian High School
MidlothianSkills
- Management of Customer Service Team for excellence at Call Center
- Client Relationship Management/Problem Solving & Conflict Resolution
- CRM & Data Entry Systems
- Technical Writing & Documentation
- Remote Team Leadership
- Compliance & Process Training
- Oil & Energy Sector Expertise
- Microsoft Office Suite Google Workspace Slack Zoom Loom Canva ChatGPT
- Procurement
Timeline
Oil Commodity Broker
Broker Network
04.2025 - 08.2025
Sr. Alignment Specialist / Team Manager / Trainer
Viral Growth Media
02.2022 - 04.2025
Talent Acquisition | Trainer | Technical Writer | Team Manager
Alorica
08.2008 - 02.2022
High School Diploma -
Midlothian High School