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Benefits Specialist dedicated to assisting employees with open enrollment for smooth and simple process. Offering more than 5 years of documenting and reporting changes in relation to benefits. Composed, talented and considered effective team player.
Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute inbound/outbound call professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer-focused Healthcare Operations Professional experienced in insurance verification, enrollment processing, benefits administration, and customer account resolution within fast-paced environments. Achieved operational efficiency through meticulous documentation, effective resolution of complex inquiries, and adherence to HIPAA compliance. Compensation and Benefits Specialist with a proven track record in developing competitive compensation structures and innovative benefit programs that enhance employee satisfaction and retention while aligning with organizational objectives.

Seeking a responsible position offering growth and potential career development opportunities, and challenge in exchange for proven performance and job dedication. Highly-self motivated; goal-oriented; customer focused. Effective communicator, decision making, and problem solving skills. Strong organizational skills, sales and leadership skills and counseling skills.

Analytical and detail-oriented professional with experience in Case manager, Quality control and data analyst. Able to work efficiently under pressure and manage multiple tasks simultaneously. Adept in quickly learning and adapting to new software and systems.
Positive and adaptable with passion for helping others.

Jasmine Wallace

Work History

Benefit Program Specialist

Virtual Service Agent

Lab Technician/Inventory Officer

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Master of Science - Bioinformatics

Bachelor of Science - Biology/Pre-Physical Therapy

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Benefit Program Specialist

Virtual Service Agent

Lab Technician/Inventory Officer

Alcorn State University (ASU)

Mississippi Valley State University (MVSU)

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