Daphne Leonard
Hillsville,VA
Summary
Seeking a responsible position offering growth and potential career development opportunities, and challenge in exchange for proven performance and job dedication. Highly-self motivated; goal-oriented; customer focused. Effective communicator, decision making, and problem solving skills. Strong organizational skills, sales and leadership skills and counseling skills.
Overview
26
26
years of professional experience
Work History
Benefit Program Specialist
Carroll County Department of Social Services
08.2022 - Current
- Established and maintained effective professional relationships with clients by gaining trust, confidence and respect.
- Evaluated existing benefit programs for effectiveness, making targeted adjustments to better meet the needs of the clients.
- Managed clients accounts by performing verifications and processing benefit enrollments.
- Maintained detailed records on all aspects of benefit program administration, providing accurate data for reporting purposes and facilitating informed decisionmaking.
- Interviewed prospective clients to obtain data regarding financial resources and needs.
- Performed administrative tasks such as maintaining records and handling policy renewals for clients.
- Provided client-specific advice, counseling and representation on matters involving benefits for applicants and clients.
Contract Recruiter (Short Term Position)
Insteel Industries, Inc.
08.2021 - 09.2021
- Recruit and screen for applicants to fulfill the needs of their current workforce to capacity
Business Development Officer
Workforce Unlimited, LLC
03.2014 - 09.2019
- Identified and capitalized on new opportunities for business growth of Workforce Unlimited
- Negotiated with new clients and closed on long-term agreements
- Collaborated with other corporate departments to develop effective business strategies
- Maintained meticulous client notes in the Salesforce system
- Driving force for strategic planning meetings for new business development with stakeholders
- Secured sales by providing recommendations to promote brand effectiveness and product benefits
- Tracked and analyzed weekly sales to implement corrective action plans and streamline operations
- Participated in incentive programs and contests designed to support achievement of production goals.
East Region Inventory Coordinator
US Cellular
09.2009 - 08.2013
- Responsible for the Operational aspects of the inventory for the stores that I am accountable for which include four location in NC and VA
- Insure that the sales teams have the phones and accessories needed to fulfill the needs of our customers on a daily basis as well as the Operational Excellence of each location
- Provided reports to the Leadership team on a weekly basis.
Office Manager
Mount Rogers IDC
10.2007 - 06.2009
- Provided support to office staff, Supervisors and Management which consisted of managing office in all aspects to insure the daily operations in the front office as well as the production areas
- Responsible for the AR/AP, Invoicing, Petty Cash, Payroll for IDC employees as well as Kronos sign off for staff employees, Weekly and Monthly reports, composing newsletters, Transportation Billing and ordering office and production supplies.
Mobilization and Deployment Assistant
Serco, Inc.
02.2007 - 09.2007
- Provided individualized, ongoing support and encouragement as well as direct information and referral services to Soldiers, Family members and significant others
- Made contacts and referrals for families to the community social service programs designed to provide an environment conducive to a good quality of life for military, civilians, and their family members within the United States Army Reserve.
Senior Staffing Specialist
Manpower Staffing, Inc.
04.1998 - 02.2007
- Conduct service calls to ensure quality customer service and expand, secure or maintain business
- Present HR and employee consulting services and compose or quote rates to Customers
- Recruit employees to form a pool of applicants for high demand skill areas
- Answer telephone to provide exceptional customer and employee service
- Check credit ratings of customers
- Obtain detailed assignment information from customers and utilize it to provide effective customer service
- Fill customer work orders with qualified employees
- Monitor employee attendance and performance
- Troubleshoot to resolve problems or complaints of customers and employees
- Coach and Counsel Employees to ensure quality performance and job satisfaction
- Implement company award programs to recognize the good performance of Safety Programs for employees
- Process claims for Workers' Compensation administration, payroll and compose weekly and monthly reports
- Support in Staffing Specialist training or resource person, in conjunction with manager
- Direct mail campaigns or other marketing projects to increase revenue.
Education
Wytheville Community College -
CTS Certification -
Employment Training Programs -
Skills
- Human Resources, Office Management, Recruiting, Sales Management Programs, Customer Service, Leadership Management, Marketing, Quality Job Performance, Employee Training Windows Suites, Microsoft Word, Excel, Power Point, Internet Explorer, Outlook Express, Adobe Acrobat
Activities
- Twin County Chamber of Commerce Board Member 2019
- Twin County Chamber Chair of Members Services Committee 2019
- Twin County Professional Network Member 2018 – Current
- High Sales Achiever Above and Beyond Award and Recognition 2018
Timeline
Benefit Program Specialist
Carroll County Department of Social Services
08.2022 - Current
Contract Recruiter (Short Term Position)
Insteel Industries, Inc.
08.2021 - 09.2021
Business Development Officer
Workforce Unlimited, LLC
03.2014 - 09.2019
East Region Inventory Coordinator
US Cellular
09.2009 - 08.2013
Office Manager
Mount Rogers IDC
10.2007 - 06.2009
Mobilization and Deployment Assistant
Serco, Inc.
02.2007 - 09.2007
Senior Staffing Specialist
Manpower Staffing, Inc.
04.1998 - 02.2007