Jasmine Ward
Memphis,TN
Summary
Motivated Professional experienced in customer service and time management. Delivered positive customer experiences through strong work ethic, adaptability, and interpersonal skills. Committed to meeting company needs while effectively managing multiple tasks under pressure.
Overview
7
7
years of professional experience
Work History
ISS associated
Amazon
Memphis, TN
08.2025 - Current
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Executed daily tasks with accuracy and efficiency to support overall operations.
Learning Ambassador
Amazon
Memphis, TN
12.2023 - Current
- Facilitated training sessions for new hires to ensure understanding of company policies and procedures.
- Delivered engaging presentations to employees, enhancing awareness of available learning resources and tools.
- Collaborated with teams to identify skill gaps, recommending targeted training programs to address needs.
Problem Solver
Amazon
Memphis, TN
11.2023 - Current
- Collaborated with cross-functional teams to address and resolve customer service issues, improving customer satisfaction.
- Monitored key performance indicators to evaluate and improve problem resolution strategies.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Analyzed operational workflows, identifying inefficiencies to enhance overall process effectiveness.
- Developed training materials for new employees on problem-solving techniques.
Sortation Associate
Amazon
Memphis, TN
09.2023 - Current
- Sorted packages to ensure timely delivery to customers.
- Operated material handling equipment for safe movement of items within facility.
- Collaborated with team members to maintain cleanliness and organization of workspace.
Dangerous Goods Agent
FedEx
Memphis, TN
12.2022 - 08.2023
- Ensured compliance with dangerous goods regulations and safety standards, mitigating risks associated with hazardous materials.
- Coordinated team efforts to safely handle and transport dangerous goods, enhancing overall safety protocols.
- Conducted training sessions on proper handling of hazardous materials, improving staff knowledge and adherence to safety practices.
- Processed hazardous materials shipments using specialized software systems.
Material Handler
FedEx
Memphis, Tn
03.2022 - 11.2022
- Loaded and unloaded freight from trucks and containers using pallet jacks.
- Operated material handling equipment to move packages efficiently within the facility.
- Maintained accurate inventory records through regular cycle counts and inspections.
Caregiver
Reese private care
Ripley, TN
05.2019 - 05.2022
- Supported clients in daily living activities and personal care to enhance comfort and well-being.
- Administered medications on prescribed schedules to ensure adherence and promote client health.
- Monitored client health and reported changes to healthcare professionals to facilitate timely interventions.
Caregiver
Senior Solutions At Home Inc.
Dyer, Tennessee
07.2019 - 01.2022
- Supported clients in daily living activities and personal care, enhancing their quality of life.
- Administered medications as prescribed, ensuring adherence to treatment plans.
- Monitored client health and communicated changes to healthcare professionals, facilitating timely interventions.
Education
Ripley High School
Ripley, TNSome College (No Degree) - Nursing
Dyersburg State Community College
Dyer, TennesseeSome College (No Degree) - Human Resources Management
Southern New Hampshire University
Hooksett, NHSkills
- Compliance knowledge
- Hazardous materials handling
- Employee training
- Inventory management
- Process improvement
- Customer service management
- Critical thinking
- Effective communication
- Innovative thinking
- Team collaboration
- Multitasking
- Calm under pressure
- Research
- Teamwork and collaboration
Timeline
ISS associated
Amazon
08.2025 - Current
Learning Ambassador
Amazon
12.2023 - Current
Problem Solver
Amazon
11.2023 - Current
Sortation Associate
Amazon
09.2023 - Current
Dangerous Goods Agent
FedEx
12.2022 - 08.2023
Material Handler
FedEx
03.2022 - 11.2022
Caregiver
Senior Solutions At Home Inc.
07.2019 - 01.2022
Caregiver
Reese private care
05.2019 - 05.2022
Ripley High School
Some College (No Degree) - Nursing
Dyersburg State Community College
Some College (No Degree) - Human Resources Management
Southern New Hampshire University